Marriott International, Inc. Employee Reviews for Guest Service Agent
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Fantastic company, well organized, lot of procedures and standards that teach you about hospitality. Good work/life balance, many trainings. Good qualified staff as colleagues. One negative for the property where I worked, is that as foreigner you could notice that the HR Director hated "farang". She has moved on now, so I am sure things will have improved by now.
Anti-foreigner attitide of HR Director
I absolutely loved working for the Marriott in Australia! You got so well looked after! I have to add though, I did a trial at the Marriott in Berlin and it was the complete opposite, so depends on the management of the particular hotel.
Work ethics is good, but no personal life possible with this low culture . Pay is so low saving money on the side even for a young person is close to impossible. No place for growth because of the short season that does not allow hours/budget for the hourly workers to progress to upper opportunities.
short breaks, no time to leave the property; weekly changing schedule that dont allow any personal plans
I've worked in 2 Marriott properties at the front desk, but in different capacities, for 7 years. I had to leave my first property because I couldn't afford rent in my city anymore. That was after moving, twice, to get further from downtown in search of cheaper rent. I ended up with an hour commute from my last apartment. Now I live with my parents because I still do not make enough money to afford rent and to pay off my student loans.
With this business yes the customer is always right , but when will you ever be backed up ? If you don’t mind coworkers and guest being able to physically harm you then please sign up . The hours are terrible and unfair , lots of favoritism , if you want to cover all shifts because people are able to just call out and be late go for it.
Management is completely supportive as well as the company. It was previously an SPG company before Marriott took over. SPG had many more benefits, but nothing great lasts forever! There is a lot of room for growth within the property and also within the company which is global.
Marriott a great place to work. It's room for advancement. I love how management push you to advance and want more. It's awesome. I been to several training classes and learned a lot. I'm moving towards my next step in just two years becoming a supervisor. I also met Mr. Richard Marriott.
good environment Marriott hotel provided the opportunity to gain more experience daily the staff was trained and provided with more knowledge i learned how to deal with clients the Guest Relations Tasks Checking in and checking out the guest procedure etc