Marriott International, Inc. Employee Reviews in Austin, TX
Austin, TX201 reviews
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Typical call center environment. Denied adequate time to sterilize or wash hands in a close call center environment.Denied severity of outbreak at facility until multiple employees were affected.During Covid outbreak was forced to lie repeatedly to customers about severity and safety measures in place. Forced to lie about bedbug infestations at locations.Forced to lie about availability to "get the sale". Marriott / Starwood wants your money and will say anything to get it.
Pay was average
I had 9 bosses that micromanged against each other, Company as a whole endangered countless people with covid denial
Calls back to back. Understanding covid-19. But make sure all of your Marriott customers are handled and taking care of asap before anything. If that means understanding people are going through some challenging times coming back to work after the covid-19. Make sure you guys treat them very well and respect them for their commitment to get the job done no matter what.
Working at Marriott International made me feel like I was in high school again. We are strictly monitored at all times and are not allowed to take restroom breaks without being chastised if they go over a certain amount of time. There were two 15 minute breaks and one 30 minute lunch depending on your shift and the last call you had before break. The customers were insufferable and though you may enforce the rules given to you, the managers would usually placate the customer in the end giving them what they asked for. The managers had favorites and would frequently bad mouth employees within earshot of others.
short breaks, healthcare, lack of upward mobility
Marriott itself is a decent company to work with. If you get a job with them, make sure it’s not in the call center but instead at a hotel directly. You’ll feel more welcomed and not talked about by everyone. You can’t confidently speak to any of them managers. Even when they’re begging you to tell them what’s up. I walked up on two managers (one being HR) gossiping about the exact things I told another person. They’re immature and will spread rumors about you. If you ever decide to step foot in this place, make sure you’re there to SELL, although during the interview process they told me it wasn’t a sales job!!!!! Lies!!!
Well structured, business and guest satisfaction focused culture placing high values on brand standards and associate growth and development. Goal driven for results, it is a great place to develop your career and grow your abilities as a hotelier.
I have never worked in a company that they want to make you a better person and employee. Never skimp on training for us employees and always there to help and assist with any issues. It is a great job. I will always recommend this place
The only good thing about this job is the pay and room discounts. The actual job is very stressful they want u to meet unrealistic goals to advance. They promise advancement but it doesnt happen..i worked at the company for 3 years got promised a promotion and never got training for it. Management is bad they pick favorites.My manager harassed me everyday and HR did nothing about it
Stringent schedule. Must clock in on time, no earlier and no later. Micromanagement constantly with no room for errors. Continual fear of reprisal and unethical management. Unfair deadlines and assignments that are not attainable. The best part of my 12 years was working in the marketing department where I enjoyed, to the fullest, my job and its content.