The culture and people at Starwood are wonderful - they play as a team and do the right thing for customers. Management are approachable and open to suggestions. Mistakes are genuinely considered as learning opportunities.
Taking calls all day can be gruelling, but there are plenty of opportunities for progression to other duties/roles.
I loved work when the company was Starwood, now with the merge with marriott, it's a mess. New system that nobody knows work with. There no support for that system. all associates are in big level of stress at this moment.
During the average day calls were taken from all over the world and from different markets.
It helped me to learn how to deal with different tasks while always delivering the best customer service.
Colleagues were always helpful as well as management.
Dealing with customers worldwide was sometime a task but the rewards was great.