Marriott International, Inc. Employee Reviews for Sales and Service Technician
Sales and Service Technician25 reviews
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Promoted quickly and had several salary increases within a year. Enjoyed talking to the customers and members and some co-workers and managers were very nice to work with.
Great benefits and lots of training/coaching to get better.
Being "on" for long periods of time can be exhausting.
Management and leads are happy to help because everyone starts out in the same position. The hardest part are the guests you have to talk to, it can get pretty stressful. The best part is the relaxed environment everyone is pretty nice to eachother.
Breakroom has plenty of food to buy, coworkers are nice, management is helpful, benefits for full-time employees
Some guests are entitled, they want you to keep your call under 6 minutes
The job was ok, it wasn't too difficult to learn. They just expect you to show up, do your job and leave. They didn't let their sales and service agents (Reservations) work from home during this pandemic which was upsetting to me. Its repetitive, and redundant work. If you have worked at a call center before you'll know what to expect. You wont have time to get to know your coworkers cause you'll be on the phones all the time. Your manager is only really there to tell you to have better metrics and fire you if they have to. I sensed desperation when I worked there, cause people needed a job, and that's all they can do. Just do your job, make sure you use the restroom during your break, and they'll leave you alone. Learn a better skill that will pay you more money while you are working here. Unless you are extremely passionate about the industry. You have to be there for a while to move up and they have to like you.
I enjoy that I can work in my pajamas and have no commute. I provide rooms for guests to relax & connectivity on work trips. My manager helps me to improve my skills with monthly virtural meetings, and if I need to improve, I know what areas to improve in. The travel room discounts for employees is great! I enjoy travelling & time off & I am refreshed when I come back to work. I'm able to relate to guests that stay in our hotels when I have been to the hotels & local venues, I can give recommendations when I have firsthand knowledge gained by the travel.
Overall good experience. Great starter job for college students and retirees. You have to have a lot of patience and a great attitude to deal with customers. Booking a room you wouldn’t think was difficult, but there are a lot of unhappy customers.
EE discounts, relaxed dress code
Hours, low pay and stressful customers
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Marriott gave me such an amazing opportunity. The management is always there for you when you need them and will help you succeed as long as you put the effort in. I unfortunately had to leave for my mental health that was effected outside of work. Marriott does work with Ransdad (temp agency) and that was the only downside. It brought in a lot of people who didn't really care about the work, coworkers, and the keeping the building clean. The temp agency just hired anyone it seemed like and it really impacted the work environment. When ever Marriott is slow they offer down-time which you dont have to take but you can leave early once it is approved. Management is very flexible when it comes to school schedules as well. I would highly recommend working with them if you want to actually go to work everyday. They also have unlimited overtime for half the year.
Amazing Management, Flexible Schdule, Great opportunity's to advance
Ghetto Temp Agency
They try hard but they aren't fixing the problems there all there doing is covering it up. Its painful to sit in a chair all day and asking for help. Don't bothet all they do is hang up and tell you to figure it out. Not worth it.
They promise through hiring and training that advancement is readily available and easy to achieve, but upon completing training and qualifying for advancement there was no new training available. Advised basically that wouldn't happen for another year when it was made to sound like a fast process what with bringing people in that had been with the company less than 2 years and had already advanced to top tier level. Very underwhelming and the overall pay level is not enough to even sustain a single one bedroom apartment for a year on adjusted income based rent.
Great benefits, great management
poor advancement opportunities, lots of shady dealings
My typical day at work would consist of helping customers book hotels for Starwood property. I learned how to sale rooms to customers by simply speaking with an up beat tone, that way the customer can feel more comfortable speaking, and buying a room from you. The management team was very helpful. We had meeting every week about what we could do to better sale the hotel rooms, and have the customer satisfied.
sitting where ever you felt comfortable
They make it sound amazing when you first start then you soon realize it sucks unless you're just an amazing person with call centers. Benefits are no where close to what they tell you either and you can fired easily.
free lunches sometimes, training isnt bad
don't learn everything you need, way to many expectations
I love this job. The management is very supportive and want to help you succeed and move up with in the company. They have very good incentives for meeting goals. Overall is a great place to work. They also do special things for you like free snacks, free coffee and other fun things.
30 minute lunch, not flexible on schedule changes.