Marriott International, Inc. Management reviews
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Avoid if possible, rubbish facilities, one directional hierarchical structure, complete mislabeling of the jobs, rudderless senior leadership, GM and HR incredibly difficult to deal with, lack of ownership of problems, lot of uncertainty about where Marriott want to go and how they are going to get there.
The job was exhausting, couldn't walk the next morning (and i am used to physical work). Supervisors doesn't care about anything, unless they need something. Same story with the management, 2 out of 5 people was nice. While working there, it was the lowest point of my life, felt like a slave every day. Always need to follow and write down my hours, always had problems at the end of the month. Wouldn't recommend this job to anyone, unless you need a job straight away. They would hire anyone, because no one wants to work for them. Lunch 9 out of 10 times was horrible, everything tastes like it was made a week ago. If you are reading this, please don't apply there. I know you can find a better job.
Um dia comum de trabalho consistia em estar em contacto com clientes por telefone e por email, apartir do meu proprio posto de trabalho nas instalações da empresa. A maior aprendizagem que obtive desta experiência profissional foi a aptidão em comunicar com qualquer tipo de cliente, de diversas nacionalidades, e a facilidade em expressar-me devidamente de acordo com as minhas funções.
Ayant travaillé 5 ans pour Starwood Hotels and Resorts j'ai évolué à de nombreux postes à décisions. J'ai eu des opportunités exceptionnelles de faire progresser ma carrière et mes compétences. J'espère que la philosophie restera la même sous Marriott.
Développement personnel et professionnel.
On ne sait ce qu'on quitte qu'après l'avoir fait.
The culture and people at Starwood are wonderful - they play as a team and do the right thing for customers. Management are approachable and open to suggestions. Mistakes are genuinely considered as learning opportunities. Taking calls all day can be gruelling, but there are plenty of opportunities for progression to other duties/roles.
During the average day calls were taken from all over the world and from different markets. It helped me to learn how to deal with different tasks while always delivering the best customer service. Colleagues were always helpful as well as management. Dealing with customers worldwide was sometime a task but the rewards was great.
The co workers in my department are great to work with. The management is trying their best but are still some issues which are not solved, also the salaries are not really good. The most enjoyable part is the team work
sometimes free coffe. tea
long hours, no promovations
- ventes de séjours hoteliers à des particuliers - proposition d'adhésion au programme de fidélité - conseils pour les membres du programme de fidélité - contact avec le personnel des hotels - coaching des nouveaux agents - réglement de litiges ou ouverture de dossier de réclamations - réponse aux questions postées sur les médias sociaux
possibilité de developper mon écoute, mes compétences linguistique, industry discount
l'organisation des prises de congés très aléatoire
I work in a highly fast paced environment. The Starwood Irish office comprises of 300 employees. The team I manage directly is made up of 20 members. I work closely with them. I am their main point of contact: I review their performance and provide them with the necessary tools to develop and advance. I also assist my team in the day-to-day management of their work whereby they need guidance in resolving customers' issues they have challenges with. I have learnt that all employees wish to feel special and need to be treated as such. In view of this, i have learnt that while company's goals ought to be achieved, the path to undertake in order to accomplish these has to be varied. Flexibility is key to me when managing people's performance and development. The Leadership team I am part of is made up of 10 members. I look after my peers' teams from time to time and am always keen to assist the whole floor (200 associates) as well as my colleagues in different departments in whatever capacity they need me to work in (scheduling, forecasting, training, helpdesk, etc). The hardest part of my job consists in the challenges that the high turnover brings with it. One of its consequences is the loss of talents and the starting from scratch of activities that need to be carried quite repetitively (i.e. training). I enjoy the most the interaction with team members, the part that preceeds the put in place of a development plan, the influencing, the inspiring. I also very much take pride and enjoy in working on six sigma projects with the aim to make things better, for the organisation as - more...
multitude of tasks; vibrant, young work environment
possibilities to advance quite limited
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