New Look Employee Reviews for Sales Assistant
Sales Assistant17 reviews
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Great team-working environment, all staff members co-operate and respect each other. Flexible hours and guaranteed to receive more than contracted hours. Good communication in the work place. Fast-paced environment and constantly on the go which I liked.
Management tend to come up the ranks without formal qualifications and it shows. Management are 1 clique so if 1 doesn’t like you, none do. If 1 manager leaves, they are replaced by a supervisor who isn’t trained, doesn’t have formal qualifications, or experience and this shows with the way staff are treated as they usually can’t cope and take the frustration out on staff. Shifts are badly organized and if you can’t do a ‘last minute’ request to come in, staff are told they are uncooperative & told they might not get their requested leave as a result. Most of the staff are really lovely and it would be a great place to work if professional management were recruited. The work is good, usual retail work.
Discount, fellow staff, city center location
Very badly oraginised branch and would not recommend working here unless you enjoy getting your weeks rota not even a full day in advance. Which is illegal by the way. Wasn’t even properly trained in, was simply thrown onto the floor and told to work away with what I thought should be done. Also the management have a snarky air to them. Not a very nice environment to work in at all. Especially for students as they are very uncooperative about the excessive hours you have to work in which you are not contracted for (was contracted for 8 hours and ended up working up to 30.) This is obviously because nobody in management is willing to find someone else to work in the place full time. And for good reason too. The place is barely hanging by a thread.
Excessive amount of hours for students, lack of cooperation when asking for less hours
i used to love working in this shop, made so many friends and learned so much. However, since the company was bought and the hours were cut across the board it is a horrible place to work. Understaffed, overtasked and underpaid for the level of stress and harshness of some members of management. the lack of security within my shop means we the assistants have to follow and stop shoplifters whom often threaten and intimidate us. would not recommend anyone to work here unless the CEO's stop being so money hungry and actually give us some hours so we can run the shop in a way that makes sense!
50% off clothing
long shifts, horrible management, overworked, underpaid
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Typically, stock is priced, organised/ 'blocked' into sections of colour, style and size around the shop. One section per person/ group for however long assigned. As well as carrying out a task given, you are helping customers along the way with any queries they may have, being pleasant and greeting as many people as possible. Tidying up surrounding areas for any spillages or dangerous items. I learned how to be more customer - friendly in situations, how to think on my feet. pricing items, checking the cash registers in the morning and the evening for the correct amount. Counting and recording moneys and vouchers for each till. My co-workers were lovely, as well as the management. They were assertive in what they wanted done as well as being welcoming and friendly. The hardest part of the job for me was to adjust to long hours of standing and being energetic as well as helping every customer with their particular needs. The most enjoyable part of the job was knowing that you made someone smile or that you have helped make someone's day easier however possible (and of course the pay check at the end!)
few / short breaks
A typical day at work changes depending on the time my shift starts at, when i am in on an early shift it consists of recovering the floor from the day before i.e. maintaining the floor, making sure all rails are cleared and then more staff arrive, we have the team talk and areas are assigned by the management and then we open the shop and begin to work on the tasks assigned. The late shifts is similar to the early morning shift with the exception of maintaining the floor and clearing the rails. I have learned how to work at a high pace and deal with customers both on a busy day especially during sale periods and a calm day, i am now till trained, i can use scanners for price checking, stock availability and sizing, product recall and online returns. My co-workers are excellent and we work great as a team in order to complete our tasks and meet the daily targets that are set. The most challenging part of the job is the annual model store as everything has to be sized from small to big including footwear, the rails have to be fully standardized, and no fragment. The most enjoyable part of the job is when all tasks and delivery are kept on top of and also the recognition i get for my efforts.
50% off all newlook stock.
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