Here to help
Information from Nike:
Nike Employee Reviews for Customer Service Representative
Customer Service Representative5 reviews
Found 5 reviews matching the searchSee all 9,555 reviews
Indeed featured review
The most useful review selected by Indeed
Nike's call centre is a fast paced, productive environment, Nike believes that their customers come first. A typical work day includes taking call after call from a variety of consumers including satisfied and dissatisfied consumers and it is our goal to ensure all consumers are happy when ending a call. There is a lot of good management in which we can go to with any queries in relation to assisting consumers or the company itself. The work place is a very friendly chilled atmosphere. The hardest part of the job is trying to assist very angry consumers that don't want to co-operate with us. The most enjoyable part of the job is receiving the consumer surveys and seeing that you made them feel important and gave them the best possible solution.
When I started working for Nike I really enjoyed every moment of it. However, it was apparent after a few months that there was a patriarchy within the system. We were expected to take abuse on the daily and often told there was no solution to the customers issues all for a ridiculously low wage. A lot of the issues customer called about were reoccurring issues that Nike clearly wasn't bothered solving. The management was dreadful, none of them had a clue what they were doing half the time and they would pick on you over stupid things, going as far as questioning you over how long you took in the bathroom! There was a lot of favouritism within the company as many people who were constantly messing up orders and lying to customers were getting promotions all because they were friends with the managers whereas people who worked extremely hard got treated like dirt because they weren't a part of the 'in crowd'. I could go on and on but honestly it's not even worth it don't work for this company all they care about is the money they couldn't care less about their employees or their customers.
a good place to gain experience in a multilingual client services position. not well paid and not the type of role you would stay in as its hard to advance.
Overall I made good friends working there, but low salary, always changing conditions so that you don't get the bonus, no fun, no motivation from management, fake promises. They don't care about the employees, so there is a big turnover of staff.
Rate your recent company
Share your experience to help others
See more Nike reviews
You may want to try:
Want to know more about working here?
Ask a question about working or interviewing at Nike. Our community is ready to answer.
Based on 9,555 reviews
Ratings by category
Questions about Nike
- Why would you want to work at Nike?3 people answered
- What should you wear to an interview at Nike?2 people answered
- What interview questions do they ask at Nike?One person answered
- How long does it take to get hired from start to finish at Nike? What are the steps along the way?One person answered
See all questions and answers