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Overstock Employee Reviews for Customer Support Representative in Elma, WA

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Training was the best part of the whole job, however they did not allow you to do many of the potential phone calls you would receive on the floor. Coworkers were great, management was amazing, but customers 7 times out of 10 were brutal.
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The customers are great. All the management is worthless. They don't want to help you they like to watch you fail. You have a question about a change they say they will get back to you and they never do. Thing are always changing and you can not keep up.
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I was at the Elma, WA call center. They've fired 90% of the people I knew there, for really STUPID reasons. They treat employees like trash. I don't recommend this place as an employer.
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Drama runs deep, and there are 2 groups to work with, accepted or not accepted. Advancement will happen if you move to Utah (they say). Be ready to not be heard or taken seriously if you have problems with work attitudes from both customers and coworkers.
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  1. Customer Support Representative