Paddy Power Plc Employee Reviews

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4.0
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Good place to work if you're in the right shop!
Senior Retail Betting Assistant (Current Employee) –  Ireland13 July 2019
Paddy Power can be a great place to work if you make it into the right shop.

They differ so much depending on customer footfall, management and location. So no review can be considered 100% reliant and I can only speak from my own experience.

Pros:
Customer culture - if you're the type of person that greets people with a smile every day and gets to know your customers then it can be a very positive working environment.
Flexibility - while you need to be flexible to work any days, it is nice to have some week days off to run errands that you can't run over the weekend. Similarly, even though shifts are long, it means you can get your hours covered in three or four days in the week and might get three or four days off.
Salary - Salary is decent. Everyone starts on minimum wage but there is opportunity to progress.
In-house hiring - PP advertise positions in house and are big on hiring shop staff for the "big jobs" in head office.

Cons:
In-House Hiring - because PP hire in-house, sometimes people begin jobs that they're not qualified for. This is particularly evident in the helpdesk (where you ring when there's a problem with a docket ie: no result, not settling, etc) - some of these people have ZERO product knowledge and often they will tell you they can't help.
Management - In PP, people are promoted to management positions based on time served, not qualification or experience. There are so many shop managers that have no managerial qualities, are computer illiterate (ironically) and there seems to be no plans to upskill them regularly.
Breaks - non
  more... existent.
Hours - too long
Orientation- please, if you've been offered a job with PP and go for your orientation, dont be scared away. They have a tendancy to scare monger everyone which leads to people leaving the job before they even start. If HR or training team are reading this, please STOP MAKING THE IMPRESSION THAT EVERY SINGLE CUSTOMER IS OUT TO GET YOU. Slow counters are few and far between.
  less
Pros
flexibility
Cons
bad management
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2.0
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Work horse
Dial abet agent (Former Employee) –  Airton road tallaght24 June 2019
The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used
Pros
Fellow customer service agents
Cons
Long hours short breaks bad training and little cared about people's well-being and stress levels
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5.0
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Extremely principle oriented yet balanced
SQL/Tableau Developer (Former Employee) –  Dublin22 April 2019
Amazing support from management and helping mentors. A superb place to work at! Too many projects simultaneously taken up was a tough task to handle but good management helped the projects through.
Pros
Good cafeteria, good systems, late night cabs and friday beers and pizza
Cons
could overwork occasionally but the teams are good and they will help you out
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1.0
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Not a good place to work
manager (Current Employee) –  County Dublin30 January 2019
Long hrs ..poor managment with jumped up managers with no training or leadership skills more and more products put on you with no extra pay
Managment out for themselve your not even a number with this company your a district with some untrained dragged threw the ranks manager as a spokeperson for you ...A monkey could do the job as its so repetative but yet they have so called managers that think there running nasa ..really bad attitude and bad moral
Pros
Christmas Bonus
Cons
everything else about the job
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5.0
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hardest part of the job
Senior Retail betting assistant (Current Employee) –  Dublin21 January 2019
Paddy Power is a fast-paced company with a lot of supportive teammates. The most difficult part of the job is during peak periods when you have big competitions like Cheltenham and so on.
Pros
weekly pay
Cons
irrational customers
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2.0
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Deputy Manager
Deputy Manager (Former Employee) –  Westport, County Mayo16 October 2018
Worked for Paddy Power Plc for 12years it gave me a steady job with the prospects of promotion. Very limited in the area I worked in. would have considered my work colleagues close friends. very busy working environment
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5.0
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Productive
Customer Support Representative (Current Employee) –  Dublin11 October 2018
Paddy Power is a fast-paced company with a lot of supportive teammates. The most difficult part of the job is during peak periods when you have big competitions like Cheltenham and so on.
Pros
Free taxi after 11pm, Beer fridge ob Fridays
Cons
High level of Mulittasking
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2.0
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Worst jobs I've ever worked in
Betting assistant (Former Employee) –  Dublin2 October 2018
I've worked in PP for over a year now and I can say it's easily one of the most mundane, boring mind-numbing experiences I've ever had. the hours scene flexible in theory but in reality you can never really do anything around them. The pay seems ok but it never seems to be a chance to go up in wages and she completed your basic courses. If you're really stuck for a job go ahead but every day you come home mentally drained. It's also morally difficult because most your customers are old people and are gamblers and your instructed never really to say no regardless of the state their in, how much they've spent and how bad their losses are. Your regulars are just addicts looking for another win and would scam you without a second thought.
Pros
Weekly Pay
Cons
Mentally draining, horrible uniforms, dealing with irrational customers, incredibly mundane
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3.0
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Perfect For young students
Retail Betting Assistant (Former Employee) –  Tuam, County Galway21 September 2018
Its a job that is great if you dont have a young family as it is fun but the hours are not very nice if you hvae young children as you will miss them most of the time.
Pros
Fun
Cons
Hours
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1.0
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used to be great place to work. now not so much
betting assistant (Current Employee) –  Dublin6 September 2018
would not recommend paddy power as a good place to work. it has changed so much over the years and not for the better. 13 hour days. all weekends. no respect for hard working staff.
Pros
christmas bonus
Cons
long hours, weekends, little or no support from upper management
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4.0
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productive
Retail betting assistant (Former Employee) –  Dublin29 August 2018
constantly kept on your toes watching for slow counter, till checks - overs/shorts and balancing them all at the end of the day. Alot of multi tasking required.
Pros
paid lunch breaks
Cons
long hours
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3.0
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Wasnt a career type job you can grow in
Telephone Betting Operator (Former Employee) –  Dublin13 August 2018
Money wasnt great . Promised alot when you start also. To me it wasnt a job you can grow as an individual in an improve your skills . And to me thats important.
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5.0
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loved working as part as a team
Deputy/Area Manager (Former Employee) –  Dublin West, County Dublin11 June 2018
I loved working as part as a team also i loved to deliver excellent customer service and my knowledge of the business. Its an excellent company for progression.
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1.0
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Horrible work environment
Analyst (Former Employee) –  Dublin28 May 2018
Since the merger between Paddy Power and Betfair, the culture that has emerged is horrible. People are only seen as resources and there is no investment in them anymore. The workload is punishing. Decisions are made by upper management with no engagement with those actually doing the work or speaking to the customers. There is no work/life balance and all the talent is leaving the company.
Pros
Subsidised canteen
Cons
Everything else
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3.0
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Good Place to work
Customer Service Agent (Current Employee) –  Dublin23 May 2018
It is a good place to work. But you will have to work long hours, most times at night and weekends. And the pay is not enough.
You will need to answer customers in a polite manner.
Pros
Free Pizza every last Friday
Cons
Long hours, not enough pay
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5.0
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Fun
DAB Telephone Agent (Former Employee) –  Tallaght, County Dublin15 May 2018
Great trainers and very organised

Take sport and novelty bets over the phone
Handling customers queries
Account registration
Collaboration with other departments
Adhering to procedures
Pros
Free lunches
Cons
Flexible hours
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3.0
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fun place to work
Retail Betting Assistant (Current Employee) –  Galway8 May 2018
great opportunity for advancement.learned a lot about customer service, different marketing programmes, data protection and more. great job for any student while in college...flexible with hours
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5.0
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Fun workplace
Customer Support Agent - PART TIME (Current Employee) –  Dublin2 May 2018
High level of work life balance with a lot of benefits and the culture of the firm is brilliant. Management is filled with highly trained and well balanced professionals.
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3.0
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long hours
Retail Betting Assistant (Current Employee) –  laois12 April 2018
every day is a learning day in paddy power.
unfortunately the hours are dreadfully long.
i find the work itself so interesting and there is great opportunities for career progression.
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4.0
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work life balance is very very bad
Deputy Manager (Former Employee) –  Roscommon Town, County Roscommon24 February 2018
Its a fun job , tough at times.
Pay is ok for the type of work,
Hours are awful should be more regulated, breaks not guaranteed even on a 12 hour shift.
A good work life balance not really a concern of company in my opinion.
Staff and customers always friendly its a very sociable job.
Pros
sociable environment to work in
Cons
long hours
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Overall rating

3.5
Based on 276 reviews
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3.0Work/Life Balance
3.5Salary/Benefits
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3.3Culture