Since the merger between Paddy Power and Betfair, the culture that has emerged is horrible. People are only seen as resources and there is no investment in them anymore. The workload is punishing. Decisions are made by upper management with no engagement with those actually doing the work or speaking to the customers. There is no work/life balance and all the talent is leaving the company.
Betting assistant (Former Employee) – Dublin – 2 October 2018
I've worked in PP for over a year now and I can say it's easily one of the most mundane, boring mind-numbing experiences I've ever had. the hours scene flexible in theory but in reality you can never really do anything around them. The pay seems ok but it never seems to be a chance to go up in wages and she completed your basic courses. If you're really stuck for a job go ahead but every day you come home mentally drained. It's also morally difficult because most your customers are old people and are gamblers and your instructed never really to say no regardless of the state their in, how much they've spent and how bad their losses are. Your regulars are just addicts looking for another win and would scam you without a second thought.
Mentally draining, horrible uniforms, dealing with irrational customers, incredibly mundane
Deputy Manager (Former Employee) – Westport, County Mayo – 16 October 2018
Worked for Paddy Power Plc for 12years it gave me a steady job with the prospects of promotion. Very limited in the area I worked in. would have considered my work colleagues close friends. very busy working environment
Releif Manager (Former Employee) – Dublin North, D – 22 September 2014
PaddyPowers is a brilliant company to work for,each employee is treated with respect and given equal oppoturnitys to progress in the company,Staff members were very friendly and worked well as part of a team.The only negative thing about working for them was the long days and hours witch I used to work,They also give a bonus at christmas and benifits in kind when you work days like cheltnham and grand national.The hardest part of the job is trying to keep every customer happy as everybody knows the customer does not always win.
Deputy Manager (Former Employee) – Roscommon Town, County Roscommon – 24 February 2018
Its a fun job , tough at times. Pay is ok for the type of work, Hours are awful should be more regulated, breaks not guaranteed even on a 12 hour shift. A good work life balance not really a concern of company in my opinion. Staff and customers always friendly its a very sociable job.
Deputy Manager (Current Employee) – Dublin, D – 2 December 2014
Nothing is typical about working in Paddypower, the staff and customers have a great relationship.Upper management really understand that it is the staff that make Paddypower, they believe in the staff and give us a lot of leeway.
When your promoted to management you get a lot of support and advice, its a fast paced business so you learn very quickly.
the most enjoyable of the job is the unexpected comments and praise you get from your customers.
Working here over 6months and still earning less than the wage advertised when I applied.. Minimum wage for starters.. poor working environment and if your shop is busy no chance of taking lunch breaks.. in fact lunch breaks are non existent.. You never know your hours from one week till the next and are expected to work way more than contract states if part time.. and even when you think you do know your hours they will change them anyway.. all the perks have disappeared over the last number of years and bonus are slim and hard come by (unless you work for head office if course) they don't care about employees only themselves and cutting hours where possible to save money ... WOULD NOT RECOMMEND!!!
13hr shifts with no breaks or 4hr shifts seem to be the only options
Call Centre Agent (Current Employee) – Dublin – 7 February 2018
Personally for me this job is a great first time job but for me it does not challenge me enough. I prefer a job that pushes me to my limits and i find there is only so much you can learn about betting. I
management is very helpful and also pay a sunday rate and bank holiday rate
have to work christmas and also other rescricted times
each day is different, good to deal with people on a day to day basis
Manager (Current Employee) – Stillorgan, County Dublin – 25 July 2016
A typical day in Paddy power varies from one day to another. I am working in a very busy shop which has only been opened for about three years based in Stillorgan. My management role is the overall lookout of the shop, staff and customers. each day we are dealing with large amounts of cash, working long hours on computers and dealing with all sorts of issues or problems with customers and the basic running of the shop. we have built up a great clientele and really look after our customers going even further for them with promotions and amazing marketing offers.
I have learnt how to work well under pressure and to be very patient. I have always worked well with the public but learnt how to deal with all kinds of people.