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Paddy Power Plc
3.4 out of 5 stars.
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Paddy Power Plc

Paddy Power Plc Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Fun, Energetic, Lively, Great Experience

A typical day in Paddy Power would firstly consist of coming into the office and log into your computer. Once you have logged in, you will then read over the daily brief which is made up the night before by the supervisor. The daily brief would give you information on all sporting events that is available to customers that day. After reading over the daily brief I would then personally interrogate the system and locate popular sporting events that customers will be betting on for the day basically so I can access them quickly at a customer requests. In Paddy Power Horse Racing is a popular market where customers will bet, so I will then get some information on popular Horses that are racing that day such a trainers, jockeys and the weight of how much the horse will be carrying while racing. The reason I do this is when a customers asked this information I am able to give it to them right away instead of holding the customer up while I have to go locate the information they ask for.

Pros

paid lunch

Cons

late hours (some shifts can be from 6pm-2am)

Ratings by category

3.0Work/Life Balance
4.0Salary/Benefits
4.0Job security/advancement
4.0Management
4.0Culture
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Work horse

The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used

Pros

Fellow customer service agents

Cons

Long hours short breaks bad training and little cared about people's well-being and stress levels
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not great

there was no life/work balance, as a college student i didnt get the chance to study or do assignments, i ended up leaving due to bitchiness in the shop i worked in aswell. district manager always asked me to come in on days off, i would do it but i was never returened any emergncy favours back. disappointed as i spent over a year here and ended up leaving because there couldnt be any comprimise.
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Trading Dept

Trading department employees looked upon as 2nd class employees. You can offer up as much dominos on Saturdays and drinks on Fridays (which Traders couldn’t avail of because they’ll most likely be working!) but it won’t cover for the really low wages in comparison to competition. When management were challenged on this people were told to ‘go work for the competition so’. Such a lack of understanding and empathy shown. HR for the trading department are a disgrace and allow for all sorts of mismanagement especially at junior level. This is all mirrored in the high turnover rate of staff and many being poached now by competitors offering better pay and conditions.

Pros

Dominos on Saturday (but you’ll be working Saturdays).

Cons

Salary, unsocial hours, long hours, no lunch breaks, unlimited days annual leave is a hoax, Hr.
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