Paddy Power Plc
3.4 out of 5 stars.
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Paddy Power Plc

Paddy Power Plc Employee Review
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Salary/Benefits
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Management
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Work horse

The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used

Pros

Fellow customer service agents

Cons

Long hours short breaks bad training and little cared about people's well-being and stress levels

Ratings by category

1.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
1.0Management
2.0Culture
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Fun, Energetic, Lively, Great Experience

A typical day in Paddy Power would firstly consist of coming into the office and log into your computer. Once you have logged in, you will then read over the daily brief which is made up the night before by the supervisor. The daily brief would give you information on all sporting events that is available to customers that day. After reading over the daily brief I would then personally interrogate the system and locate popular sporting events that customers will be betting on for the day basically so I can access them quickly at a customer requests. In Paddy Power Horse Racing is a popular market where customers will bet, so I will then get some information on popular Horses that are racing that day such a trainers, jockeys and the weight of how much the horse will be carrying while racing. The reason I do this is when a customers asked this information I am able to give it to them right away instead of holding the customer up while I have to go locate the information they ask for.

Pros

paid lunch

Cons

late hours (some shifts can be from 6pm-2am)
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Fun

Great trainers and very organised Take sport and novelty bets over the phone Handling customers queries Account registration Collaboration with other departments Adhering to procedures

Pros

Free lunches

Cons

Flexible hours
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fastpaced but fun working envoirment

Loved working here but had to review hours , great company benefits and enjoyed working with customers from all walks of life, dealing with customer queries on a daily bases also helped me with life.

Pros

flexi hours to fit around kids and homelife

Cons

new contract meant working more evening / night hours
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Overall rating

3.4

Based on 350 reviews
5
86
4
90
3
91
2
38
1
45

Ratings by category

2.9Work/Life Balance
3.3Salary/Benefits
3.2Job security/advancement
3.0Management
3.1Culture
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