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Paddy Power Plc
3.4 out of 5 stars.
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Paddy Power Plc Employee Reviews for Agent

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2.9
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Work horse

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The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used

Pros

Fellow customer service agents

Cons

Long hours short breaks bad training and little cared about people's well-being and stress levels
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Fun, Energetic, Lively, Great Experience

A typical day in Paddy Power would firstly consist of coming into the office and log into your computer. Once you have logged in, you will then read over the daily brief which is made up the night before by the supervisor. The daily brief would give you information on all sporting events that is available to customers that day. After reading over the daily brief I would then personally interrogate the system and locate popular sporting events that customers will be betting on for the day basically so I can access them quickly at a customer requests. In Paddy Power Horse Racing is a popular market where customers will bet, so I will then get some information on popular Horses that are racing that day such a trainers, jockeys and the weight of how much the horse will be carrying while racing. The reason I do this is when a customers asked this information I am able to give it to them right away instead of holding the customer up while I have to go locate the information they ask for.

Pros

paid lunch

Cons

late hours (some shifts can be from 6pm-2am)
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