Paddy Power Plc
3.4 out of 5 stars.
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Paddy Power Plc Employee Reviews for Customer Service Representative

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Almost everybody has seen a funny advert, tweet, snap, insta etc from Paddy Power so they want to be a part of it but this team is quite small so you probably won't be a part of it. If you work on the Customer Service team then you are in for a tough job. You have to resolve a phone call within 90 seconds and you have to resolve an online chat within 3 minutes. There's screens everywhere with the sports on but you won't get a chance to see them due to the volume of calls. You will listen to gambling addicts, you will be called some awful names when you won't give a free bet or a payout. If you work in a non-customer facing role, then you will enjoy working here as the perks are good and the hours are regular.
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It is a good place to work. But you will have to work long hours, most times at night and weekends. And the pay is not enough. You will need to answer customers in a polite manner.
Pros
Free Pizza every last Friday
Cons
Long hours, not enough pay
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High level of work life balance with a lot of benefits and the culture of the firm is brilliant. Management is filled with highly trained and well balanced professionals.
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  1. Customer Service Representative