Paddy Power Plc

Paddy Power Plc Employee Reviews for Retail Betting Assistant

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1.0
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Dont waste your life here
Retail Betting Assistant/Deputy Manager (Former Employee) –  Dublin16 January 2020
Your just a number working every hr possible with no life, threatening abusive customers which the company do nothing about, because your just a number they can replace. Terrible pay also.
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2.0
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Horrible hours
Retail Betting Assistant (Former Employee) –  Dublin16 September 2019
Most of the staff were great. Not great hours.. never get weekends off unless you request it so you can't plan anything. Very poor work life balance. Management only look after themselves.
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4.0
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Fun place to work
Retail Betting Assistant (Current Employee) –  Cork8 August 2019
pay not the best considering how long shifts can be but overall good place to work. staff all very friendly. relaxed place to work when considering past jobs.
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4.0
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Good place to work if you're in the right shop!
Senior Retail Betting Assistant (Current Employee) –  Ireland13 July 2019
Paddy Power can be a great place to work if you make it into the right shop.

They differ so much depending on customer footfall, management and location. So no review can be considered 100% reliant and I can only speak from my own experience.

Pros:
Customer culture - if you're the type of person that greets people with a smile every day and gets to know your customers then it can be a very positive working environment.
Flexibility - while you need to be flexible to work any days, it is nice to have some week days off to run errands that you can't run over the weekend. Similarly, even though shifts are long, it means you can get your hours covered in three or four days in the week and might get three or four days off.
Salary - Salary is decent. Everyone starts on minimum wage but there is opportunity to progress.
In-house hiring - PP advertise positions in house and are big on hiring shop staff for the "big jobs" in head office.

Cons:
In-House Hiring - because PP hire in-house, sometimes people begin jobs that they're not qualified for. This is particularly evident in the helpdesk (where you ring when there's a problem with a docket ie: no result, not settling, etc) - some of these people have ZERO product knowledge and often they will tell you they can't help.
Management - In PP, people are promoted to management positions based on time served, not qualification or experience. There are so many shop managers that have no managerial qualities, are computer illiterate (ironically) and there seems to be no plans to upskill them regularly.
Breaks - non
  more... existent.
Hours - too long
Orientation- please, if you've been offered a job with PP and go for your orientation, dont be scared away. They have a tendancy to scare monger everyone which leads to people leaving the job before they even start. If HR or training team are reading this, please STOP MAKING THE IMPRESSION THAT EVERY SINGLE CUSTOMER IS OUT TO GET YOU. Slow counters are few and far between.
  less
Pros
flexibility
Cons
bad management
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5.0
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hardest part of the job
Senior Retail betting assistant (Current Employee) –  Dublin21 January 2019
Paddy Power is a fast-paced company with a lot of supportive teammates. The most difficult part of the job is during peak periods when you have big competitions like Cheltenham and so on.
Pros
weekly pay
Cons
irrational customers
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2.0
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Worst jobs I've ever worked in
Betting assistant (Former Employee) –  Dublin2 October 2018
I've worked in PP for over a year now and I can say it's easily one of the most mundane, boring mind-numbing experiences I've ever had. the hours scene flexible in theory but in reality you can never really do anything around them. The pay seems ok but it never seems to be a chance to go up in wages and she completed your basic courses. If you're really stuck for a job go ahead but every day you come home mentally drained. It's also morally difficult because most your customers are old people and are gamblers and your instructed never really to say no regardless of the state their in, how much they've spent and how bad their losses are. Your regulars are just addicts looking for another win and would scam you without a second thought.
Pros
Weekly Pay
Cons
Mentally draining, horrible uniforms, dealing with irrational customers, incredibly mundane
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3.0
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Perfect For young students
Retail Betting Assistant (Former Employee) –  Tuam, County Galway21 September 2018
Its a job that is great if you dont have a young family as it is fun but the hours are not very nice if you hvae young children as you will miss them most of the time.
Pros
Fun
Cons
Hours
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1.0
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used to be great place to work. now not so much
betting assistant (Current Employee) –  Dublin6 September 2018
would not recommend paddy power as a good place to work. it has changed so much over the years and not for the better. 13 hour days. all weekends. no respect for hard working staff.
Pros
christmas bonus
Cons
long hours, weekends, little or no support from upper management
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4.0
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productive
Retail betting assistant (Former Employee) –  Dublin29 August 2018
constantly kept on your toes watching for slow counter, till checks - overs/shorts and balancing them all at the end of the day. Alot of multi tasking required.
Pros
paid lunch breaks
Cons
long hours
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3.0
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fun place to work
Retail Betting Assistant (Current Employee) –  Galway8 May 2018
great opportunity for advancement.learned a lot about customer service, different marketing programmes, data protection and more. great job for any student while in college...flexible with hours
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3.0
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long hours
Retail Betting Assistant (Current Employee) –  laois12 April 2018
every day is a learning day in paddy power.
unfortunately the hours are dreadfully long.
i find the work itself so interesting and there is great opportunities for career progression.
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1.0
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Overall - very poor
Retail Betting Assistant (Current Employee) –  Ireland1 February 2018
Working here over 6months and still earning less than the wage advertised when I applied.. Minimum wage for starters.. poor working environment and if your shop is busy no chance of taking lunch breaks.. in fact lunch breaks are non existent.. You never know your hours from one week till the next and are expected to work way more than contract states if part time.. and even when you think you do know your hours they will change them anyway.. all the perks have disappeared over the last number of years and bonus are slim and hard come by (unless you work for head office if course) they don't care about employees only themselves and cutting hours where possible to save money ... WOULD NOT RECOMMEND!!!
Pros
None
Cons
13hr shifts with no breaks or 4hr shifts seem to be the only options
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5.0
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Educational
Retail Betting Assistant (RBA) (Current Employee) –  Dublin5 September 2017
Paddy Power is a great place to work if you are looking to improve your retail skills, mathematical skills and communication skills. It is a very fast paced environment with many obstacles that may you need to be able to overcome. Working with Paddy Power has thought me to be better able to deal with difficult situations and that no matter the problem there is always a way to resolve it and make the customer happy.
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2.0
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Avoid if at all possible
Retail Betting Assistant (Current Employee) –  Ireland12 April 2017
This employer has no sense of responsibility to the employees or customers. Employees are expected to up-sell and promote new products irregardless of whether the customer can afford it or not.
The working day can be up to 13 hours on a Saturday and it is virtually unheard of to get a full lunch break or other breaks under current Irish employment law.
If you are employed to work in a particular shop, check your contract, they can send you to another shop or area at their discretion as there is a lot of clauses in your contract of employment. The rules are always set in their favour, as is the nature of the gambling industry. It should also be noted, they do not support employees trade unions.
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5.0
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Good experience
Senior Retail Betting Assistant (Current Employee) –  Dublin23 February 2017
Providing customers with a high quality of customer service such as advising and guiding on any queries that may arise.
Responsible for processing bets from start to finish i.e. taking the bet, translating it through the system, paying out winning bets.
Cash handling.
Implementing Think 21 policy.
Good numeracy skills.
Promoted to supervisory level while working in Athlone.
Pros
Given managerial experience
Cons
Longs hours
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4.0
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All good
Betting assistant (Current Employee) –  Monaghan (Urban), County Monaghan13 December 2016
Paddy Power has been hiring a lot in the past year (as well as high skilled people leaving) as consequence of impressive growth. However the company is struggling to acquire a more international mind set. High pressure, little recognition and a lot of internal Politics. Career advancement: being Irish is a strong plus.
Pros
Interacting with the public
Cons
Difficult hours
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5.0
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Typical Day
Retail Betting Assistant (Current Employee) –  WX31 March 2015
The main part of my job is to take care of all the customers needs with regard to placing bets, settling bets and dealing with any questions they need answered.

I have learned all most every way to deal with the wide variety of customers that use the service on a daily basis. From having a good business relationship to making there experience within the shop as personal to them as possible.

I enjoy the atmosphere between the workers and customers as everyone is comfortable in each other companies making the experience very enjoyable.
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4.0
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Productive, fun and fast pace work place
Online & Telebetting Assistant (Former Employee) –  Dublin, Ireland11 December 2013
Great place to work, face paced always on the go. Always learning something new and provides great customer service skills.
Pros
Free lunch for big events and good staff morale
Cons
long hours and short breaks
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Overall rating

3.4
Based on 309 reviews
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