Paddy Power Plc
3.3 out of 5 stars.
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Paddy Power Plc Employee Reviews for Retail Betting Assistant

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Job Title
Retail Betting Assistant25 reviews
Location
Ireland25 reviews

Ratings by category

2.8Work-life balance

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Found 25 reviews matching the searchSee all 394 reviews

Very busy with long days/hours

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Very busy role with some not very friendly customers. Long hours and days which some might find they prefer to get more days off. Colleagues were all lovely with a real team effort
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Boring to work at, nice collages and some customers are jice

If you enjoy sitting on a chair all day and not doing anything you’ll enjoy this job, can get stressful when it does get busy. One perk of working at paddy powers is you get to watch all the matches when shop is quiet
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Long shifts €10.70 an hour.

Shifts are long 9.30-9.30, very negative environment to work in. You could be in one shop & without any notice moved halfway across the city to cover another shop. Training? You have to beg for it, If your very lucky you can be based into a shop where rosters are shared equally, but that's very rare. In PP you are a number & that's it. Shop managers, District Coordinators, District managers, expect the RBA to sort a lot of stuff within shops themselves.

Cons

Very negative environment, all this would come from DC's DM's & HR. Really don't know how to treat their staff, Retail Betting Assistants in the shops should be appreciated a lot more than they are.
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Bad Communication

Bad Communication between management from Hr to District managers to district coordinators to shop managers and to shop staff the level of communication is appalling and causes undue stress to all staff and creates a bad and toxic environment. No regard or respect for staff or customers GDPR. As a retail betting assistant you are expected to carry out the duties of a senior retail betting assistant and even sometimes the duties of a manager but your pay will not reflect this. Very bad

Pros

No pros

Cons

Long hours, no set break, no clear chain of command, no trusted management to raise concerns with
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Retail betting assistant

Has to be Worst job I ever had!!!Management are very demanding and degarding and totally careless, felt like if management didn't like you they find a way to get rid of you regardless of your ability.Toxic environment among staffDirty smelly officesAVOID AVOID AVOID

Pros

Small few friendly customers

Cons

Toxic job from start to finish
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Busy, and fun place to work but not long term

Well paid with regular wage reviews and opportunity to progress. But the work is monotonous, busy and hectic with aggressive customers so you need to be thick skinned.

Pros

Good pay

Cons

Customers
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Boring ! Same thing everyday nothing enjoyable

Great job if your looking for sedentary lifestyle and to get a huge belly from doing nothing I found myself clock watching a lot of the time as it was just boring I was enthusiastic at the start but after a year the novelty ran off and it became mundane Nothing to do but sit there and wait for bets and then you have to deal with abusive punters because they think you’ve done them out of money even though they now exactly how it works

Pros

Paid break

Cons

Long hours Boring Clock watching not a lot to do
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Dont waste your life here

Your just a number working every hr possible with no life, threatening abusive customers which the company do nothing about, because your just a number they can replace. Terrible pay also.
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Great place to work

Paddy Power was a great place to work, with brilliant co workers. There are great opportunities to move along the career ladder and also great opportunities for pay increases.
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Horrible hours

Most of the staff were great. Not great hours.. never get weekends off unless you request it so you can't plan anything. Very poor work life balance. Management only look after themselves.
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Fun place to work

pay not the best considering how long shifts can be but overall good place to work. staff all very friendly. relaxed place to work when considering past jobs.
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Good place to work if you're in the right shop!

Paddy Power can be a great place to work if you make it into the right shop. They differ so much depending on customer footfall, management and location. So no review can be considered 100% reliant and I can only speak from my own experience. Pros: Customer culture - if you're the type of person that greets people with a smile every day and gets to know your customers then it can be a very positive working environment. Flexibility - while you need to be flexible to work any days, it is nice to have some week days off to run errands that you can't run over the weekend. Similarly, even though shifts are long, it means you can get your hours covered in three or four days in the week and might get three or four days off. Salary - Salary is decent. Everyone starts on minimum wage but there is opportunity to progress. In-house hiring - PP advertise positions in house and are big on hiring shop staff for the "big jobs" in head office. Cons: In-House Hiring - because PP hire in-house, sometimes people begin jobs that they're not qualified for. This is particularly evident in the helpdesk (where you ring when there's a problem with a docket ie: no result, not settling, etc) - some of these people have ZERO product knowledge and often they will tell you they can't help. Management - In PP, people are promoted to management positions based on time served, not qualification or experience. There are so many shop managers that have no managerial qualities, are computer illiterate (ironically) and there seems to be no plans to upskill them regularly. Breaks - non - 

Pros

flexibility

Cons

bad management
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hardest part of the job

Paddy Power is a fast-paced company with a lot of supportive teammates. The most difficult part of the job is during peak periods when you have big competitions like Cheltenham and so on.

Pros

weekly pay

Cons

irrational customers
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Perfect For young students

Its a job that is great if you dont have a young family as it is fun but the hours are not very nice if you hvae young children as you will miss them most of the time.

Pros

Fun

Cons

Hours
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used to be great place to work. now not so much

would not recommend paddy power as a good place to work. it has changed so much over the years and not for the better. 13 hour days. all weekends. no respect for hard working staff.

Pros

christmas bonus

Cons

long hours, weekends, little or no support from upper management
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productive

constantly kept on your toes watching for slow counter, till checks - overs/shorts and balancing them all at the end of the day. Alot of multi tasking required.

Pros

paid lunch breaks

Cons

long hours
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fun place to work

great opportunity for advancement.learned a lot about customer service, different marketing programmes, data protection and more. great job for any student while in college...flexible with hours
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long hours

every day is a learning day in paddy power. unfortunately the hours are dreadfully long. i find the work itself so interesting and there is great opportunities for career progression.
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Overall - very poor

Working here over 6months and still earning less than the wage advertised when I applied.. Minimum wage for starters.. poor working environment and if your shop is busy no chance of taking lunch breaks.. in fact lunch breaks are non existent.. You never know your hours from one week till the next and are expected to work way more than contract states if part time.. and even when you think you do know your hours they will change them anyway.. all the perks have disappeared over the last number of years and bonus are slim and hard come by (unless you work for head office if course) they don't care about employees only themselves and cutting hours where possible to save money ... WOULD NOT RECOMMEND!!!

Pros

None

Cons

13hr shifts with no breaks or 4hr shifts seem to be the only options
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Educational

Paddy Power is a great place to work if you are looking to improve your retail skills, mathematical skills and communication skills. It is a very fast paced environment with many obstacles that may you need to be able to overcome. Working with Paddy Power has thought me to be better able to deal with difficult situations and that no matter the problem there is always a way to resolve it and make the customer happy.
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Avoid if at all possible

This employer has no sense of responsibility to the employees or customers. Employees are expected to up-sell and promote new products irregardless of whether the customer can afford it or not. The working day can be up to 13 hours on a Saturday and it is virtually unheard of to get a full lunch break or other breaks under current Irish employment law. If you are employed to work in a particular shop, check your contract, they can send you to another shop or area at their discretion as there is a lot of clauses in your contract of employment. The rules are always set in their favour, as is the nature of the gambling industry. It should also be noted, they do not support employees trade unions.
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Overall rating

Based on 394 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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