Paddy Power Plc Employee Reviews for Retail Betting Assistant
Retail Betting Assistant19 reviews
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Paddy Power can be a great place to work if you make it into the right shop. They differ so much depending on customer footfall, management and location. So no review can be considered 100% reliant and I can only speak from my own experience. Pros: Customer culture - if you're the type of person that greets people with a smile every day and gets to know your customers then it can be a very positive working environment. Flexibility - while you need to be flexible to work any days, it is nice to have some week days off to run errands that you can't run over the weekend. Similarly, even though shifts are long, it means you can get your hours covered in three or four days in the week and might get three or four days off. Salary - Salary is decent. Everyone starts on minimum wage but there is opportunity to progress. In-house hiring - PP advertise positions in house and are big on hiring shop staff for the "big jobs" in head office. Cons: In-House Hiring - because PP hire in-house, sometimes people begin jobs that they're not qualified for. This is particularly evident in the helpdesk (where you ring when there's a problem with a docket ie: no result, not settling, etc) - some of these people have ZERO product knowledge and often they will tell you they can't help. Management - In PP, people are promoted to management positions based on time served, not qualification or experience. There are so many shop managers that have no managerial qualities, are computer illiterate (ironically) and there seems to be no plans to upskill them regularly. Breaks - non - more...
I've worked in PP for over a year now and I can say it's easily one of the most mundane, boring mind-numbing experiences I've ever had. the hours scene flexible in theory but in reality you can never really do anything around them. The pay seems ok but it never seems to be a chance to go up in wages and she completed your basic courses. If you're really stuck for a job go ahead but every day you come home mentally drained. It's also morally difficult because most your customers are old people and are gamblers and your instructed never really to say no regardless of the state their in, how much they've spent and how bad their losses are. Your regulars are just addicts looking for another win and would scam you without a second thought.
Mentally draining, horrible uniforms, dealing with irrational customers, incredibly mundane
would not recommend paddy power as a good place to work. it has changed so much over the years and not for the better. 13 hour days. all weekends. no respect for hard working staff.
long hours, weekends, little or no support from upper management
Working here over 6months and still earning less than the wage advertised when I applied.. Minimum wage for starters.. poor working environment and if your shop is busy no chance of taking lunch breaks.. in fact lunch breaks are non existent.. You never know your hours from one week till the next and are expected to work way more than contract states if part time.. and even when you think you do know your hours they will change them anyway.. all the perks have disappeared over the last number of years and bonus are slim and hard come by (unless you work for head office if course) they don't care about employees only themselves and cutting hours where possible to save money ... WOULD NOT RECOMMEND!!!
13hr shifts with no breaks or 4hr shifts seem to be the only options
Paddy Power is a great place to work if you are looking to improve your retail skills, mathematical skills and communication skills. It is a very fast paced environment with many obstacles that may you need to be able to overcome. Working with Paddy Power has thought me to be better able to deal with difficult situations and that no matter the problem there is always a way to resolve it and make the customer happy.
This employer has no sense of responsibility to the employees or customers. Employees are expected to up-sell and promote new products irregardless of whether the customer can afford it or not. The working day can be up to 13 hours on a Saturday and it is virtually unheard of to get a full lunch break or other breaks under current Irish employment law. If you are employed to work in a particular shop, check your contract, they can send you to another shop or area at their discretion as there is a lot of clauses in your contract of employment. The rules are always set in their favour, as is the nature of the gambling industry. It should also be noted, they do not support employees trade unions.
Providing customers with a high quality of customer service such as advising and guiding on any queries that may arise. Responsible for processing bets from start to finish i.e. taking the bet, translating it through the system, paying out winning bets. Cash handling. Implementing Think 21 policy. Good numeracy skills. Promoted to supervisory level while working in Athlone.
Given managerial experience
Paddy Power has been hiring a lot in the past year (as well as high skilled people leaving) as consequence of impressive growth. However the company is struggling to acquire a more international mind set. High pressure, little recognition and a lot of internal Politics. Career advancement: being Irish is a strong plus.
Interacting with the public
The main part of my job is to take care of all the customers needs with regard to placing bets, settling bets and dealing with any questions they need answered. I have learned all most every way to deal with the wide variety of customers that use the service on a daily basis. From having a good business relationship to making there experience within the shop as personal to them as possible. I enjoy the atmosphere between the workers and customers as everyone is comfortable in each other companies making the experience very enjoyable.
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