Paddy Power Plc
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Paddy Power Plc Management reviews

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Ireland91 reviews
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3.0
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Been working here years now but has changed for the worse down through the years. Used to be great bonus and the likes but not anymore. They care more about online than the shops. Management varys from shop to shop. District managers no help if you have problems within the shop. Rate of pay is ok
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1.0
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Most people are nice the local customers very nice although some are awful. Ive worked with some great managers and some awful ones. Forget about getting a weekend off been working a while and haven’t got one off.
Pros
Pay
Cons
Work / life balance management
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1.0
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Your just a number working every hr possible with no life, threatening abusive customers which the company do nothing about, because your just a number they can replace. Terrible pay also.
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1.0
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The positives included the fact that some of my colleagues were lovely people, and the Christmas bonus, that was about it.

The negatives would include extremely poor, unqualified management who played favourites and treated the rest very poorly. Rota changed with very short notice. Rate of pay versus responsibility were not equal. Work took over, no time to have a life.
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1.0
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Met some great people along the way. Huge disconnect between management and employees. Some very poor managers were appointed with devastating consequences.
Pros
The People
Cons
No Work/Life Balance
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1.0
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There is no support from anyone in Paddy Power. The management are to old fashion and set in there ways and are straight out bullies. They have taken most of the bonuses away and give you targets that there is no chance reaching. Some lovely workers met there but no one stays long enough because they are forced out.
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2.0
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Most of the staff were great. Not great hours.. never get weekends off unless you request it so you can't plan anything. Very poor work life balance. Management only look after themselves.
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4.0
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Paddy Power can be a great place to work if you make it into the right shop.

They differ so much depending on customer footfall, management and location. So no review can be considered 100% reliant and I can only speak from my own experience.

Pros:

Customer culture - if you're the type of person that greets people with a smile every day and gets to know your customers then it can be a very positive working environment.

Flexibility - while you need to be flexible to work any days, it is nice to have some week days off to run errands that you can't run over the weekend. Similarly, even though shifts are long, it means you can get your hours covered in three or four days in the week and might get three or four days off.

Salary - Salary is decent. Everyone starts on minimum wage but there is opportunity to progress.

In-house hiring - PP advertise positions in house and are big on hiring shop staff for the "big jobs" in head office.


Cons:

In-House Hiring - because PP hire in-house, sometimes people begin jobs that they're not qualified for. This is particularly evident in the helpdesk (where you ring when there's a problem with a docket ie: no result, not settling, etc) - some of these people have ZERO product knowledge and often they will tell you they can't help.

Management - In PP, people are promoted to management positions based on time served, not qualification or experience. There are so many shop managers that have no managerial qualities, are computer illiterate (ironically) and there seems to be no plans to upskill them regularly.

Breaks - non
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Pros
flexibility
Cons
bad management
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2.0
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The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used
Pros
Fellow customer service agents
Cons
Long hours short breaks bad training and little cared about people's well-being and stress levels
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5.0
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Amazing support from management and helping mentors. A superb place to work at! Too many projects simultaneously taken up was a tough task to handle but good management helped the projects through.
Pros
Good cafeteria, good systems, late night cabs and friday beers and pizza
Cons
could overwork occasionally but the teams are good and they will help you out
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1.0
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Long hrs ..poor managment with jumped up managers with no training or leadership skills more and more products put on you with no extra pay
Managment out for themselve your not even a number with this company your a district with some untrained dragged threw the ranks manager as a spokeperson for you ...A monkey could do the job as its so repetative but yet they have so called managers that think there running nasa ..really bad attitude and bad moral
Pros
Christmas Bonus
Cons
everything else about the job
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1.0
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would not recommend paddy power as a good place to work. it has changed so much over the years and not for the better. 13 hour days. all weekends. no respect for hard working staff.
Pros
christmas bonus
Cons
long hours, weekends, little or no support from upper management
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1.0
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Since the merger between Paddy Power and Betfair, the culture that has emerged is horrible. People are only seen as resources and there is no investment in them anymore. The workload is punishing. Decisions are made by upper management with no engagement with those actually doing the work or speaking to the customers. There is no work/life balance and all the talent is leaving the company.
Pros
Subsidised canteen
Cons
Everything else
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5.0
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High level of work life balance with a lot of benefits and the culture of the firm is brilliant. Management is filled with highly trained and well balanced professionals.
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3.0
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Personally for me this job is a great first time job but for me it does not challenge me enough. I prefer a job that pushes me to my limits and i find there is only so much you can learn about betting. I
Pros
management is very helpful and also pay a sunday rate and bank holiday rate
Cons
have to work christmas and also other rescricted times
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4.0
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The best thing about PPB is the people who work there. The workforce is young, dynamic, innovative and hungry to succeed. The work is interesting and, for the most part, the people who work the hardest rise the fastest. Management, for the most part, are very good and the atmosphere is quite informal.
Pros
The people, the opportunities
Cons
Money is OK but not great
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4.0
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Paddy Power has been hiring a lot in the past year (as well as high skilled people leaving) as consequence of impressive growth. However the company is struggling to acquire a more international mind set. High pressure, little recognition and a lot of internal Politics. Career advancement: being Irish is a strong plus.
Pros
Interacting with the public
Cons
Difficult hours
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4.0
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A typical day in Paddy power varies from one day to another. I am working in a very busy shop which has only been opened for about three years based in Stillorgan. My management role is the overall lookout of the shop, staff and customers. each day we are dealing with large amounts of cash, working long hours on computers and dealing with all sorts of issues or problems with customers and the basic running of the shop. we have built up a great clientele and really look after our customers going even further for them with promotions and amazing marketing offers.

I have learnt how to work well under pressure and to be very patient. I have always worked well with the public but learnt how to deal with all kinds of people.
Pros
flexiable
Cons
long hours and cannot progress further
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1.0
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No employees treated fairly all they care about is themselves. Employees constantly coming and going because of the treatment. Only positive is its above minimum wage but not worth it.
Pros
Zero
Cons
everything
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5.0
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Nothing is typical about working in Paddypower, the staff and customers have a great relationship.Upper management really understand that it is the staff that make Paddypower, they believe in the staff and give us a lot of leeway.

When your promoted to management you get a lot of support and advice, its a fast paced business so you learn very quickly.


the most enjoyable of the job is the unexpected comments and praise you get from your customers.
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5.0
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A typical day at this office consisted of excellent customer service and a great sense of humour. I learned a lot about behaviour, respect and customer service. The management were excellent, helpful and adventurous. My co-workers were the best bunch of varied people any employee could ask for. The hardest part of the job was leaving. The most enjoyable part of this job were the customers and the staff.
Pros
Great environment
Cons
Unexlained/unacceptable balances
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