The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used
Fellow customer service agents
Long hours short breaks bad training and little cared about people's well-being and stress levels
Not a good working environment. No fairness with rotas. No cover for holidays (it is impossible to book time off). You are made feel guilty if you call in sick, I was out with a pretty serious illness for a few weeks and the roster coordinator asked "you're gone for the week so? Is THAT what you're telling me?" Can end up with 12/13 hour shifts. You'd be lucky to get a break. Everyone is looking out for number one. AVOID.