Paddy Power Plc
3.4 out of 5 stars.
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Paddy Power Plc Employee Reviews

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Good job for having time between family life and most of the staff are friendly. Some of the older women managers are lazy. I Would love the job more if I got my breaks. This should be an essential. Everyone needs a break My eyes get tired if I don’t get a break from the computer screen.
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You will work long hours and be working weekends and bank holidays. If you enjoy having a social life this is not for you. It can be great fun but it’s st a fast pace too
Pros
You can work full time in 3 days per week
Cons
Long hours
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pay not the best considering how long shifts can be but overall good place to work. staff all very friendly. relaxed place to work when considering past jobs.
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Paddy Power can be a great place to work if you make it into the right shop. They differ so much depending on customer footfall, management and location. So no review can be considered 100% reliant and I can only speak from my own experience. Pros: Customer culture - if you're the type of person that greets people with a smile every day and gets to know your customers then it can be a very positive working environment. Flexibility - while you need to be flexible to work any days, it is nice to have some week days off to run errands that you can't run over the weekend. Similarly, even though shifts are long, it means you can get your hours covered in three or four days in the week and might get three or four days off. Salary - Salary is decent. Everyone starts on minimum wage but there is opportunity to progress. In-house hiring - PP advertise positions in house and are big on hiring shop staff for the "big jobs" in head office. Cons: In-House Hiring - because PP hire in-house, sometimes people begin jobs that they're not qualified for. This is particularly evident in the helpdesk (where you ring when there's a problem with a docket ie: no result, not settling, etc) - some of these people have ZERO product knowledge and often they will tell you they can't help. Management - In PP, people are promoted to management positions based on time served, not qualification or experience. There are so many shop managers that have no managerial qualities, are computer illiterate (ironically) and there seems to be no plans to upskill them regularly. Breaks - non - more...
Pros
flexibility
Cons
bad management
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The only thing I can say good is the people who were also customer service agent were great people but from a management side they are only put for themselves as they would happily stab anyone in the back just to keep there job breaks were extremely short as you only get four 15 minutes breaks throughout the day also depending how long your shift was and little to no room for moving up the ladder as people do not want to move from there positions also there is little training given and you are held accountable for the most littlest mistakes even though you are not taught much about the in house software that is used
Pros
Fellow customer service agents
Cons
Long hours short breaks bad training and little cared about people's well-being and stress levels
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Amazing support from management and helping mentors. A superb place to work at! Too many projects simultaneously taken up was a tough task to handle but good management helped the projects through.
Pros
Good cafeteria, good systems, late night cabs and friday beers and pizza
Cons
could overwork occasionally but the teams are good and they will help you out
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Long hrs ..poor managment with jumped up managers with no training or leadership skills more and more products put on you with no extra pay Managment out for themselve your not even a number with this company your a district with some untrained dragged threw the ranks manager as a spokeperson for you ...A monkey could do the job as its so repetative but yet they have so called managers that think there running nasa ..really bad attitude and bad moral
Pros
Christmas Bonus
Cons
everything else about the job
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The main thing i like about working for Paddy Power is that no day is the same. I have really developed my customer service skills since joining Paddy Power. If you are willing to work hard, it is a great company to progress in. The most enjoyable part of working here is definitely the customers, we get to meet people from every walk of life.
Pros
Working 4 days a week
Cons
Long hours
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Paddy Power is a fast-paced company with a lot of supportive teammates. The most difficult part of the job is during peak periods when you have big competitions like Cheltenham and so on.
Pros
weekly pay
Cons
irrational customers
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Worked for Paddy Power Plc for 12years it gave me a steady job with the prospects of promotion. Very limited in the area I worked in. would have considered my work colleagues close friends. very busy working environment
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Paddy Power is a fast-paced company with a lot of supportive teammates. The most difficult part of the job is during peak periods when you have big competitions like Cheltenham and so on.
Pros
Free taxi after 11pm, Beer fridge ob Fridays
Cons
High level of Mulittasking
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I've worked in PP for over a year now and I can say it's easily one of the most mundane, boring mind-numbing experiences I've ever had. the hours scene flexible in theory but in reality you can never really do anything around them. The pay seems ok but it never seems to be a chance to go up in wages and she completed your basic courses. If you're really stuck for a job go ahead but every day you come home mentally drained. It's also morally difficult because most your customers are old people and are gamblers and your instructed never really to say no regardless of the state their in, how much they've spent and how bad their losses are. Your regulars are just addicts looking for another win and would scam you without a second thought.
Pros
Weekly Pay
Cons
Mentally draining, horrible uniforms, dealing with irrational customers, incredibly mundane
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Its a job that is great if you dont have a young family as it is fun but the hours are not very nice if you hvae young children as you will miss them most of the time.
Pros
Fun
Cons
Hours
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would not recommend paddy power as a good place to work. it has changed so much over the years and not for the better. 13 hour days. all weekends. no respect for hard working staff.
Pros
christmas bonus
Cons
long hours, weekends, little or no support from upper management
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constantly kept on your toes watching for slow counter, till checks - overs/shorts and balancing them all at the end of the day. Alot of multi tasking required.
Pros
paid lunch breaks
Cons
long hours
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Money wasnt great . Promised alot when you start also. To me it wasnt a job you can grow as an individual in an improve your skills . And to me thats important.
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I loved working as part as a team also i loved to deliver excellent customer service and my knowledge of the business. Its an excellent company for progression.
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Since the merger between Paddy Power and Betfair, the culture that has emerged is horrible. People are only seen as resources and there is no investment in them anymore. The workload is punishing. Decisions are made by upper management with no engagement with those actually doing the work or speaking to the customers. There is no work/life balance and all the talent is leaving the company.
Pros
Subsidised canteen
Cons
Everything else
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It is a good place to work. But you will have to work long hours, most times at night and weekends. And the pay is not enough. You will need to answer customers in a polite manner.
Pros
Free Pizza every last Friday
Cons
Long hours, not enough pay
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Great trainers and very organised Take sport and novelty bets over the phone Handling customers queries Account registration Collaboration with other departments Adhering to procedures
Pros
Free lunches
Cons
Flexible hours
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great opportunity for advancement.learned a lot about customer service, different marketing programmes, data protection and more. great job for any student while in college...flexible with hours
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