Pfizer Inc.
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Pfizer Inc. Employee Reviews for Incident Manager

Job Title
Incident Manager2 reviews
Location
Ireland2 reviews
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5.0
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Amazing company to work for, very dedicated management that is focused on patients and employees as well. People and team work makes this place to totally stand out from.all other pharmaceutical companies in Ireland 100%.
Pros
Canteen, great culture, great people, supportive management who would listen, opportunity to develop, team work, work life balance
Cons
Long commute
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5.0
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it was just back up position

• Being the first point of contact for severity 1st or 2 tickets level Escalations for Pfizer as back up and then CELESIO, handling bouncing tickets monitoring workloads for interested parties and chasing cases missing SLA that have not been resolved within agreed time frames and analyzing the desks SLA’s

• Providing feedback to both of agents and Management by conference calls reports on open case status
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3.0
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Excellent working environment.
They provided additional training and where very accommodating during exams
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