Pfizer is so large, each department is an island unto itself. What is praised as initiative in one area may get you into hot water in another.
For CPL contractors, you are more of a problem than an asset. They do not care about well being.
The people I worked with were very approachable and helpful. However, I was lucky and I have seen other labs which are not like that.
Some free lunches for special occasions
Contractors treated like second class citizens by Pfizer.
Work Monday to Friday semi-formal environment with casual Fridays. Come in start work at 7:30 early shift or 8:30 normal. 8 hour days and you go home an hour early on Fridays. You get a 45 minute lunch break between 12:00 and 14:00.
I learned a lot about Procurement and the Procure to Pay (P2P) process while I was here including the tools Ariba and SAP.
The work was repetitive but the colleagues make the working environment pleasant and the salary is decent.
There is a canteen but the food is not subsidised.
There are a few company days spread throughout the year to promote the company culture.
the work is mostly outsourced by agency on 2 year contract basis.
Not much chance for Advancement/Permanency.
Overall great experience
colleagues, salary, comapny days
pricy canteen, very slim chance for Job Advancement/Permanency
This was the first company who introduced me to most of the laboratory equipment I can use today such as HPLC and GC. I was also allowed to get involved in the validation and automation departments where I was exposed to document control and the DeltaV automation system.
Everyone in Pfizer is on the 'one team' attitude which makes the work environment very pleasant.
• Training of new employees on press machinery.
• Liaising with management and other depts. to ensure efficient running of workplace.
• Working in clean and sterile environments pressing tubes for medical industry.
• On line sampling of tubes for QC testing
• Customer Technical Service Support by email, inbound and outbound calls for Italian and Spanish Market, troubleshooting hardware or software issues
• Investigating for possible solutions or dispatching tickets to higher levels
• Handling inbound and outbound English calls to and from end-users, dealers, resellers as well as business customers
• Monitoring accounts providing them accesses to financial system as Oracle, Ariba and Concur, dispatching tickets of all the countries that used to deal with these applications and supporting them for possible solutions
• Customer Interaction Management and Incident Management & Resolution
it was just back up position
• Being the first point of contact for severity 1st or 2 tickets level Escalations for Pfizer as back up and then CELESIO, handling bouncing tickets monitoring workloads for interested parties and chasing cases missing SLA that have not been resolved within agreed time frames and analyzing the desks SLA’s
• Providing feedback to both of agents and Management by conference calls reports on open case status
Absolutely no job security/progression or praise!! Management complete closed shop very quick to praise themselves, no transparency between management and staff, failed attempts to rectify have been a complete disaster and is quickly swept under the carpet and forgotten about.
o Managed 30 people on 3 cycle shifts to manufacture oral contraceptive tables (OC’s) to reach the required monthly volume.
o Produced up to 410 million tablets per month, achieving all volume and targets set.
o Managed 4 different areas in granulation, compression, coating and sorting.
o Responded quickly and efficiently to issues e.g. breakdowns, quality and personnel to reduce downtime and cost.
o Wrote manufacturing investigation reports (MIR’s) for issues for shift and the OC’s suite.
o Handled all attendance and personnel issues for the group, which included one-to-one’s on a monthly basis.
o Motivated and mentored all staff within the team to develop and reach their full potential.
o Regulated breakdown and preventative maintenance on a daily basis.
o Complied with all FDA, GMP and all safety requirements maintaining a ‘no accidents’ safety record for the shift.
o Reviewed batch documents for area and suite.
o Achieved a ‘right first time’ working practice.