Procter & Gamble
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Procter & Gamble Employee Reviews in Leixlip, County Kildare

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• Responding to English and German speaking clients requiring technical support (telephone, e-mail, chat). • Providing customers with a solution through information gathering, analytical troubleshooting and problem research. • Monitoring incoming queries and distributing the queries within the team. • Production and analysis of various reports. • Monitor and analyse the team’s SLA’s and provide relevant feedback to agents and senior management. • First point of contact for urgent escalations
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