I worked as a manager with provident for over 8 years and in that time there were changes implemented that were forced by the central bank, needing more documents from the customers etc.
With so many changes to the working week some of the longer serving agents found the change difficult, it has Also been frustrating for long time customers as they no longer qualified for the service provided.
I would like to think the company has turned a corner and it continues to go for another 100 years.
Personally I enjoyed some of my best years in my working life with provident.
Work your own hours as an agent uncapped commission.
Self employed, if your sick you have to pay someone to do your round
Agent (Former Employee) - Clare - 18 December 2017
This is the worst job imaginable! You are classed as self employed, pay all your own expenses and taxes but you still have a boss! There is severe pressure to be in more than one place at once, there are long hours and the 10% commission is a myth! You will only achieve that if everyone pays every week and that never happens! The managers will lie through their teeth to keep you there, telling you things will improve, but they won’t, every non payment affects your commission! If you’re thinking of taking a job with this company, my advice is RUN, don’t work for them, they don’t care about the agent,.
Plain and simple just AVOID...... I worked for the sligo office and seen first hand customers mistreated. The Manager and the other agent for provident covered there tracks. The Yough couple in question were not lien i seen first hand what was going on. I also seen that agent been ignornet towards people and other customers had a diffrent agent that would follow them home from town. This company is full of liars and cheats tottaly avoid if you know whats good for you.
Lovely Customers (sometimes)
other lieing agents and mangaer ( Some customer's can be rude)
Horrible job no support from managers they just keep pushing for more out of you the more u do the they want u will meet some lovely customers but also some really awful customer but provident will always take the customer word over yours and the agent will lose their job as local managers are married to provident and only think of there own bonus
Provident is not a good company to work with and any agent will be given a weekly interview to attend were they are asked to justify figures and amount of time and effort put into running their agency, even though the Agent is classed as Self-Employed.
Anyone thinking of starting with Provident as an agent should have the contract thoroughly checked by a professional person, as e.g one clause states that the contract can be terminated with 7days notice, regardless of how long the agent has worked with Provident..
Targets are always increasing and any agent should ensure they are full aware of the Money lenders Act, check on Central Bank website. An Agent should ensure all instructions received from Provident are in writing.
Income is Commission based and is very low considering the outgoings for an agent, car, phone, insurance etc