Pure Telecom

Pure Telecom Employee Review

Friendly atmosphere to work in

Customer Service Representative (Former Employee) - Citywest, County Dublin - 8 January 2020

Pay was decent, management were helpful but workload can be a lot for one person sometimes. Benefits were good such as arranged group activities outside of work along with Christmas/Summer Parties.

Ratings by category

4.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Salary/Benefits

3.0 out of 5 stars for Job security/advancement

3.0 out of 5 stars for Management

4.0 out of 5 stars for Culture

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Day to day at Puretelecom

Retention & Customer service Executive (Current Employee) - Dublin - 13 April 2014

a tyipical day at work would be making outbound then taking inbound customer talking to them about addition products "up selling" then "Customer Retention" I've learned how to take customer's through a process ending in them having the best possible packages for the best price. Management at Puretelecom is brilliant and always at hand when needed. I work within a team, everyone's a team player but again always there for when you need a second pair of hands. hardest part of the job is reassuring customer to stay with the company instead of changing supplier. I enjoy working with customers problems and turning them around.

Pros

very nice atmosphere

Cons

company not focused on growing

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awful

Customer Care Agent (Current Employee) - Dublin - 2 May 2022

no appreciation of staff - huge favouritism - believe everyone is replaceable so never give pay increases or any benefits - so much technical stuff you need to know and so many different things you need to do for basically minimum wage

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Productive, fun atmosphere

Technical Support Agent (Current Employee) - ireland south dublin - 4 February 2020

the tools and systems work great there is alot of things the company can teach if your willing to learn. management and staff are always there to help no matter the work load.

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