Pure Telecom Employee Reviews

Theres not much to say really about this employer except that they only care about their profits the management- employee engagement was practically non- existent with the sales manager barely able to maintain eye contact with his team members when having a conversation. there were no benefits or perks for employees and with unrealistic targets and no motivation on the team it was a very difficult place to work

Pros

the guys on the sales team were nice

Cons

no benefits, no team engagement by management

Was this review helpful?

awful

Customer Care Agent (Current Employee) - Dublin - 2 May 2022

no appreciation of staff - huge favouritism - believe everyone is replaceable so never give pay increases or any benefits - so much technical stuff you need to know and so many different things you need to do for basically minimum wage

Was this review helpful?

Productive, fun atmosphere

Technical Support Agent (Current Employee) - ireland south dublin - 4 February 2020

the tools and systems work great there is alot of things the company can teach if your willing to learn. management and staff are always there to help no matter the work load.

Was this review helpful?

Friendly atmosphere to work in

Customer Service Representative (Former Employee) - Citywest, County Dublin - 8 January 2020

Pay was decent, management were helpful but workload can be a lot for one person sometimes. Benefits were good such as arranged group activities outside of work along with Christmas/Summer Parties.

Was this review helpful?

Good company to work for

Sales Advisor (Former Employee) - Citywest - 12 November 2019

Enjoyed working at Pure Telecom. Owners were very nice and approachable as was management. Always looking at ways to improve the business. The only thing I could fault was the salary.

Was this review helpful?

Rate your recent company

Share your experience to help others

Warning, avoid!

Assistant (Former Employee) - Citywest, County Dublin - 28 July 2019

I worked here for a good while and I can honestly say that it's the worst management and directors I've ever seen. Staff are just a number and pretty much told that they don't deserve a raise no matter how good they are which is why people just always seemed to be coming and going. The directors boast about profits while staff get nothing extra on top of their bad wage. Managers don't do anything and get floor staff to do most of their work while they pretend to look busy. There was such a bad atmosphere in the office most of the time because of the above and also how busy it was and it was understaffed in my opinion. I'd rather shovel you know what then work here again :)

Was this review helpful?

Poor industry to work for

A former employee (Former Employee) - Dublin - 22 August 2017

Having worked for this company for some time, I can confirm that this place doesn't offer you any platform to enhance your career, you're only a number as far as the management are concerned, no matter what department you're in. Here's a list below of the disadvantages working for Pure Telecom: No working structure: the management just pass their work onto the general floor staff, they take absolutely no responsibility & would quicker pass the book as oppose to doing their own work. No incentives: You will need to fight for a raise here as there is no follow up on how the employee is getting on. There's no annual review to see if you deserve more money & they would rather loyal staff leave the company then give them a raise. All this ties up to a horrendous atmosphere in the workplace, caused by the lack of responsibility by management/directors. You can feel the tension within the teams throughout the office, again adding up to a really poor atmosphere. There's nothing enjoyable about working for this company.

Pros

None

Cons

Everything

Was this review helpful?

Day to day at Puretelecom

Retention & Customer service Executive (Current Employee) - Dublin - 13 April 2014

a tyipical day at work would be making outbound then taking inbound customer talking to them about addition products "up selling" then "Customer Retention" I've learned how to take customer's through a process ending in them having the best possible packages for the best price. Management at Puretelecom is brilliant and always at hand when needed. I work within a team, everyone's a team player but again always there for when you need a second pair of hands. hardest part of the job is reassuring customer to stay with the company instead of changing supplier. I enjoy working with customers problems and turning them around.

Pros

very nice atmosphere

Cons

company not focused on growing

Was this review helpful?

Straight in

Residential Sales Executive (Current Employee) - Citywest, Dublin - 11 April 2014

A typical day in Pure Telecom is getting on the phones at 10am. Replying to emails in regards to current customers. Dialing about 300 numbers and getting through to 120 people and making 3 or more sales a day. Having over 3 hours talk time. Dealing with existing customers queries. Overcoming cancellations.