Pure Telecom Employee Reviews for Customer Service Representative

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Customer Service Representative2 reviews

Location

Ireland2 reviews

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2.0Pay & benefits

2.4Management

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Found 2 reviews matching the searchSee all 9 reviews

Friendly atmosphere to work in

Customer Service Representative (Former Employee) - Citywest, County Dublin - 8 January 2020

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Pay was decent, management were helpful but workload can be a lot for one person sometimes. Benefits were good such as arranged group activities outside of work along with Christmas/Summer Parties.

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Day to day at Puretelecom

Retention & Customer service Executive (Current Employee) - Dublin - 13 April 2014

a tyipical day at work would be making outbound then taking inbound customer talking to them about addition products "up selling" then "Customer Retention" I've learned how to take customer's through a process ending in them having the best possible packages for the best price. Management at Puretelecom is brilliant and always at hand when needed. I work within a team, everyone's a team player but again always there for when you need a second pair of hands. hardest part of the job is reassuring customer to stay with the company instead of changing supplier. I enjoy working with customers problems and turning them around.