Pure Telecom
2.9 out of 5 stars.
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Pure Telecom Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative2 reviews
Location
Ireland2 reviews

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2.0Pay & benefits

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Found 2 reviews matching the searchSee all 9 reviews

Friendly atmosphere to work in

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Pay was decent, management were helpful but workload can be a lot for one person sometimes. Benefits were good such as arranged group activities outside of work along with Christmas/Summer Parties.
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Day to day at Puretelecom

a tyipical day at work would be making outbound then taking inbound customer talking to them about addition products "up selling" then "Customer Retention" I've learned how to take customer's through a process ending in them having the best possible packages for the best price. Management at Puretelecom is brilliant and always at hand when needed. I work within a team, everyone's a team player but again always there for when you need a second pair of hands. hardest part of the job is reassuring customer to stay with the company instead of changing supplier. I enjoy working with customers problems and turning them around.

Pros

very nice atmosphere

Cons

company not focused on growing
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Overall rating

Based on 9 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.4 out of 5 stars for Management
2.6 out of 5 stars for Culture

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