SmartBear Employee Reviews

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Rudderless ship
anonymous (Former Employee) –  Beverly, MA25 September 2017
Siloed products, management made unrealistic demands on employees, zero work-life balance. Priorities changed on a dime, senior management was clueless (one claimed that SmartBear software was the most used software on the planet, which I am sure would surprise Microsoft, Facebook, Google...)
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good company
Sales Operations Analyst (Former Employee) –  Boston, MA14 April 2017
good company. Interesting industry. Management had some good years of experience but the company hasnt been going anywhere in recent times. More has been expected
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Not a lot of good things to say
Sales Manager (Former Employee) –  Somerville, MA13 June 2016
Direct Managers were great, other than that I cant think of anything good to say about this company. Horrible comp, zero understanding of role structure, growth potential, growth needs. Upper management puts out horrible plans and incentives and hopes no one notices that they are either not well thought out or intentionally deceitful.
Pros
free lunch friday
Cons
everything else
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Fast Paced, Growing, and Exciting
Sales (Current Employee) –  Somerville, MA11 April 2016
There's a lot to do no matter what role you are in. It's a collaborative environment so you always have someone to bounce an idea off of or lend some insight. You can gain a lot of experience and exposure in a short amount of time. You are given autonomy to make decisions and see work/projects through from outset to implementation and impact.
Pros
Open seating, free coffee, drinks, food, snacks. New office, great location in Assembly Row. Interesting technology, large, reliable customer base.
Cons
Can be hectic at times, some growing pains with growth.
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New management ruined a great company.
Product Owner (Former Employee) –  Peabody, MA4 February 2015
This was a fantastic company until the investors replaced a great CEO with a greedy, narcissistic pundit who systematically removed everyone with a sense of ethics and innovation, and replaced them with folks who will screw anyone to make a nickle this quarter. Stay away.
Pros
At an entry/Jr. level there are still great people and teams, Compensation, Work/Life balance
Cons
Pretty much everything else has been ruined by new management
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Troubleshoot and solve technical support issues with external customers
Software Support Engineer (Current Employee) –  Coconut Creek25 January 2015
Troubleshoot and solve technical support issues with external customers
Pros
Troubleshoot and solve technical support issues with external customers
Cons
Troubleshoot and solve technical support issues with external customers
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Changing Environment
Employee (Current Employee) –  USA26 March 2014
Excellent co-workers - Great team environment/spirit - Always something new to learn (never bored) - Comfortable work environment - Great work/life balance time flexibility. Recent changes to upper management followed by layoffs have impacted the teams with a general sense of uncertainty about the future, resulting in the departure of many core team leaders, which have subsequently impacted negatively on the previously excellent dynamics.
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Fun and friendly environment
Kids Tablet Technician (Current Employee) –  Johannesburg, GP8 October 2013
Overall the company is good,the working environment is great.l am working with computers and electronics but l studied diploma in electrical Engineering (h/c) and its high time l persue my dream of being an electrical engineer
Pros
free lunch
Cons
Normal hours
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"Not so good, Al"
Product Marketing Manager (Former Employee) –  Beverly, MA22 April 2013
All I can say is..."Meh" <Shoulder Shrug>

There were so many management, infrastructure, organizational and cultural changes going on, all at the same time, that nothing could get decided and nothing could get done.

No place for a Marketer to be if your SOLE focus isn't lead generation. Period.
Pros
new furniture, good free coffee
Cons
completely open plan. someone at the opposite end of the office can hear you whisper
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Overall rating

2.8
Based on 10 reviews
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2.5Work/Life Balance
3.1Salary/Benefits
2.3Job Security/Advancement
2.1Management
3.0Culture