Smartbox Group Employee Reviews for Customer Service Representative
Customer Service Representative5 reviews
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The warm job environment is the main reason why I worked there for 1year. The colegues were fantastic. The job itself is not well organized, a lot of hours handling calls and too less time dedicated to working on email. The management is not good enough to make the company grow and consecutively a lot of employees decide to quit. Overall, nice experience!
The benefits are great - such as a GREAT healthcare scheme for all employees, even part time or casual workers. They're very invested in their employees, and they have great opportunities for rising in salary depending on individual performance.
The company is great to start your career in Dublin, however for a limited time. one of the best thing of this company are the people you'll work with, therefore the management have not people skills and is sad to say that this organization which count more than 500 people only in Dublin, still act as startup. -There is not a clear working method -Not a single software is working properly -Management does not have the necessary skill to conduct the organization -do not expect any training after the first week, because no body cares. -when you are doing the interview, the management will sell you the company as the best to work with, BUT after the first month you will clearly see that there is not substance -high turnover, If you work here you will know a lot of people and sadly you`ll miss a lot of people. there are weeks where there are even 15 leaving party. -no career development. Anytime there is an open position, they would rather wait for months a candidate coming from an other company rather than hiring an internal.
do not expect any personal development
I loved working in Smartbox. The company culture is great, they have a lot of benefits to offer you but because the company is growing so fast, the processes can be really messy. You need a lot of time to handle simple problems and the products has some serious issues.
Company culture, managment was great
needed to start really early, no flexible work
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