Smyths Toys
3.3 out of 5 stars.
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Smyths Toys Employee Reviews

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3.1Work-life balance

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Seasonal work

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Hard work on customer service phones A lot of disappointed customers Poor managers who didnt support their staffHours of work were not too bad Good parking facilities
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Productive and Fun Workplace

It was a pleasure working in Smyths Toys, I have met great professionals there and also, from my point of view their values, and policy are admirable. * A typical day at work: Very busy, because I have worked there for Christmas time, but, from my point of view, they had enough staff for the demand. * What I Learned. How to treat customers in a real high level, making sure that they were leaving the store highly satisfied. *Management. The management there was great, I have never had any problem that I did not get a proper support. *Workplace Culture. Always working in an ethical behavior, serving customers as best as we could, and also they were very worried about safety. *The hardest part Some days it would be very tiring because we needed to work until nearly 2am in the busiest days. *The most Enjoyable part of the job. Help customers and in someway contribute to their happiness, it was great.

Pros

Excellent energy

Cons

Long hours
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fun

unbelievable experience, lots of toys lol. had so much fun lol. used to jump on the trampolines #YOLO. I was the instore scooter champion, 3 isles in 45 seconds #Legend
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preductive and fun workplace

well my days in smyths toys were jam packed with work as it was during the lead up and during Christmas, so there was a lot to do but that being said I found the staff were very friendly and were always there to lend a helping hand. It was very educational to the fact that I went in not knowing a thing and came away with my retail and customer service skills being drastically increased. I was part of the outdoor team in store helping customers with bike ride on cars ect so they job itself required a lot of heavy lifting but I enjoyed the work I did and everyone who worked there made me feel welcome.
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Retail Assistant

Greeting customers who enter the shop Assisting shoppers to find the goods and product they are looking for Being responsible for processing cash and card payments Giving advice and guidance on product selection to customets Balancing cash registers with receipts Dealing with customer refunds Keeping the store tidy and clean
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Retail experience

My first retail experience was with Tesco, started on Nightshift with shop closed and made alot of friends. Got sick of working all night and transferred to day shift and got experience on day shift in a busy city centre supermarket
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Fun workplace

Great place to work staff and managers very friendly would love to go back and work again ,great atmosphere at Christmas time in smyths . The hours are long but overall a great place to work .

Pros

Good wages

Cons

Long hours
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Productive

Working on tills being a Sales Assistant to customers giving help when needed to customers, learned who to work in a team and improved on my communication skills.
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challenging, fun, educational and productive

I only worked for a short period of time as I was only there for seasonal work a few year back. During my short period of time there I gained invaluable skills which helped me secure other jobs.
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Hardworking job with lack of appreciation

Typical day in smyths is working on delivery, helping the customers on the foor and keeping the shop floor tidy. I learned alot about customer service that i can now carry into my job as well as patience and understanding. Management was okay if you got along with them, If you did not then it was an uncomfortable place to work in. You were expected to stay past your rostered time if things were not done but was never asked. Workplace culture was great you meet people from all around the world and the staff were the best get on with we were like a small family. The hardest part of the job without a doubt is christmas time, Its very long hours with not much personal appreciation from managers or the company itself.They also say there is loads of positions to grow "up the ladder" I have never heard so much lies in my life. The most enjoyable part is definitely the people I worked with, they were polite and mostly funny so it definitely made a difference during the day

Pros

Great Staff to work with

Cons

No staff appreciation from managers
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prodctive

Although my time was short in Smyths i enjoyed my time working there. i learned valuable customer service skills that i use on a daily basis in my current job. The staff and management in the fonthill store are a wonderful team to work with.
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Good

Good people to work with, in my role of the job i was on tills and stacking shelves helping customers with any query, i had a good time working as part of a team and enjoyed this job
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Productive and fun work place, nice people.

I really enjoyed working at Smyths toys, I was always busy. A lot I'd pressure working there, long hours great pay and lovely people to work with. At Christmas time it gets very busy and a lot of pressure is put on you, you have to be able to work under pressure, fast paste, understanding of customer needs for them to leave with the correct product for there children. You need to make sure you exchange details if needed with your company workers, as there may be complaints on certain occasions and everyone needs to know about the goings on. Would definitely work there again.

Pros

Great work place

Cons

Could be managed better.
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Great experience and fun!

Great place to work at,everyone is so friendly and welcoming!! Everyone really helped train me in,susch a safe environment to work in! I loved it! Great !!

Pros

Easy to train in

Cons

Get tiring
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Tough but rewarding

Great place to work if you are young and enthusiastic. Extremely fast paced and if you work hard progression is possible. Colleague discount available and training is excellent.

Pros

staff discount

Cons

long hours
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Friendly Staff

Great Atmosphere No Benefits No Pay rise Strenuous work loads Heavy Lifting unavoidable A lot of strain on back Expectations for daily workload often impossible to accomplish
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fun

good place to work, learned a lot of skills working there, staff were friendly and management was good, i enjoyed aiding customers but stocking the shelves got boring at times.

Cons

none
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Fun workplace

Fun workplace. Management was good. Customers were mainly nice.Most enjoyable part of the job was helping customers with their queries. I learned alot about toys
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No such thing as a permanet postion in Smyths

No work culture Poor management No social aspect within the office Get results for the company with a threat always over hanging Great people work for a terrible work ethic

Pros

start time & lunch breaks

Cons

long hours, no days in lieu, working christmas
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Productive day

My day would basically be to make sure my department was clean and to make sure that customers were being delt with on a daily basis. any quires about items from my department were delt with either by me or a manager.

Pros

discount, lunch

Cons

not enough hours
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Terrible workplace

Did not enjoy my time here at all staff are treated horribly especially by costumers but must continue on with their jobs like most places. If a costumer complains to your boss you don't get to defend yourself and you are the one in trouble for causing a disruption.
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Overall rating

3.3

Based on 777 reviews
5
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4
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Ratings by category

3.1Work/Life Balance
3.0Salary/Benefits
2.7Job security/advancement
3.0Management
3.1Culture
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