Specsavers Employee Reviews for Optical Assistant

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1.0
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A mentally draining circus environment of mismanagement, chaos, greed and incompetence
Optical Assistant (Former Employee) –  Cork26 October 2019
A very poorly managed store with lunatic directors placing huge pressure and unrealistic targets and standards for staff on minimum wage. Short staffed in every department to deal with the high volume of customers, insufficient training and thrown in the deep end with a mountain load of information to learn straight away with out of date and faulty equipment for a store of its size. Horrible and unapproachable is the only way to describe upper management (ironically called 'Top Team') who are more concerned with trying to elevate their own status through groveling to lunatic directors in pathetic fashion than improving the toxic work environment and staff morale.

New ridiculous systems are constantly forced upon staff under enough pressure to perform the job and hit several targets which works to only hinder staff performance and creates more problems. Yet there are no bonuses or incentives on offer for hitting these never ending targets coincided with very poor pay for a job that commands so much knowledge. Management and staff are living in constant terror of lunatic directors' daily sales expectations. The staff are culpable at all times if sales targets aren't met which in turn creates an environment of severe anxiety and pressure.

One of the most bewildering aspects of the store is the WhatsApp group that is constantly active with messages from the moment you wake up till you go home that lunatic directors think is showing staff they are appreciated while it is actually ramming home the mountain load of targets to hit and how nothing is ever good enough no appreciation
  more... despite the hard work and diligence of stressed staff members worked to the bone by the wave after wave of chaos all around them. The group is very artificial and nothing more than a facade to appease lunatic directors. To make matters worse lunatic directors and management constantly posting nauseating inspirational quotes in this WhatsApp group and around the store all of which are completely at odds with how they run the business and treat their staff.

Staff welfare is given the absolute lowest priority in the zoo like atmosphere in the store. Staff lunches regularly run 3-4 hours behind, forced to wear cheap and ridiculous looking promotional jumpers to boost sales, the store open all but 3 days out of the entire year, sent out on the streets in the rain (without being allowed to wear a coat) with an IPad trying to book customers in for tests on top of being expected to tolerate all types of behavior from highly abusive and rude customers who are given free reign to treat staff however they wish and are appeased as lunatic directors place the fear of losing their business above staff welfare to extraordinary levels making them morally bankrupt as employers.

It should come as no surprise that the turnover of staff is astronomically high and will remain so as it is not a sustainable environment to have long term staff members. The Specsavers OL store is nothing more than one big blame game. As soon as sales drop short of lunatic directors' ridiculous expectations the finger pointing ensues and the undervalued stressed staff bear the brunt of lunatic directors' fury rather than looking at their own obvious failings. As such it can be summarized as an overall emotionally exhausting and draining environment that is encapsulated by absolute greed, mismanagement and incompetence. For the sake of your own sanity stay well clear of gaining employment in this madhouse run by utter lunatics.
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1.0
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Toxic Work environment
Optical Assistant (Former Employee) –  Dublin1 February 2019
The worst toxic environment I have ever had the misfortune to work in, bias inept management. Different rules for different staff a joke really. Lack of communication between manager and staff very unprofessional.
Not the best company if you want to keep your confidence up as negativity is definitely the order of the day.
Pros
I met some nice staff/customers. Reduction in cost of frames
Cons
Unprofessional & Bias management. Not a good working environment
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1.0
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work was grand run by clowns
Optical Assistant (Former Employee) –  Dublin16 January 2018
poor pay no bonus or benefits. expected to do management duties with no extra pay. sexist comments from director and management, would not recommend to work here
Pros
customers are lovely
Cons
poor pay and no bonus
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4.0
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We have created a great team.
Optical Assistant (Internship Programme) (Former Employee) –  Cork8 February 2016
We have created a great team. Working together with all these people and being a part of it was a really good experience. There were trainings and different career opportunities available.
Pros
Friendly Atomosphere
Cons
Long Shifts
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3.0
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Stressful at times
Optical Assistant (Former Employee) –  Cork15 January 2016
Lack of opportunity to advance on a monetary level. A lot of titles and extra responsibility but no extra money to back it up. no benefits
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4.0
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fabulous team
Optical Assistant, I (Former Employee) –  Dublin11 November 2015
Loved working with the team we all got on so well, we were required to book patients in for appointments, pre test them before the optician saw them and then help with choices of lenses and frames to suit their prescriptions. The prospects for young people joining this organisation are fantastic, I personally felt that trying to balance my home life and a very busy job was too much for me at this time but would have no hesitation recommending this organisation.
Pros
fabulous team members
Cons
very stressful at times
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5.0
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a nice place to work
optical assistant /supervisor (Former Employee) –  bewbrudge1 June 2015
I worked for them for 15 years and was very enjoyable place to work . I left as I felt I needed to do something else with my life.
Pros
enjoyable nice staff
Cons
none
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5.0
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Friendly work enviroment
Optical Assistant (Former Employee) –  Santry, Dublin13 November 2014
A friendly place to work, training is done once a week for new employees, managers are helpful and understanding
Pros
Work hours are appropriate
Cons
Difficult to settle in
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4.0
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Very productive, Team work
OPTICAL ASSISTANT AND COORDINATOR @LEARNING (Former Employee) –  Cork, C23 October 2013
Reception duties, General office duties
Ascertaining customer needs thoroughly and understanding visual perception and basic visual defects.
Assisting customer to choose appropriate spectacles.
Repairing spectacles.
Having a complete knowledge of optical products and treatments.
Analyzing prescriptions accurately and dispensing lenses and optional products accordingly.
Keeping accurate records of prescriptions and transactions.
Ensuring excellent customer care.
Training new members of staff, when necessary to provide excellent customer and retail services.
Pros
Excellent team
Cons
Pay rate
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