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Specsavers Employee Reviews for Optical Assistant in Cork

Job Title
Optical Assistant4 reviews
Location
Cork4 reviews
Found 4 reviews matching the search
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4.0
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We have created a great team. Working together with all these people and being a part of it was a really good experience. There were trainings and different career opportunities available.
Pros
Friendly Atomosphere
Cons
Long Shifts
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1.0
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A very poorly managed store with lunatic directors placing huge pressure and unrealistic targets and standards for staff on minimum wage. Short staffed in every department to deal with the high volume of customers, insufficient training and thrown in the deep end with a mountain load of information to learn straight away with out of date and faulty equipment for a store of its size. Horrible and unapproachable is the only way to describe upper management (ironically called 'Top Team') who are more concerned with trying to elevate their own status through groveling to lunatic directors in pathetic fashion than improving the toxic work environment and staff morale. New ridiculous systems are constantly forced upon staff under enough pressure to perform the job and hit several targets which works to only hinder staff performance and creates more problems. Yet there are no bonuses or incentives on offer for hitting these never ending targets coincided with very poor pay for a job that commands so much knowledge. Management and staff are living in constant terror of lunatic directors' daily sales expectations. The staff are culpable at all times if sales targets aren't met which in turn creates an environment of severe anxiety and pressure. One of the most bewildering aspects of the store is the WhatsApp group that is constantly active with messages from the moment you wake up till you go home that lunatic directors think is showing staff they are appreciated while it is actually ramming home the mountain load of targets to hit and how nothing is ever good enough no appreciation - more...
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3.0
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Lack of opportunity to advance on a monetary level. A lot of titles and extra responsibility but no extra money to back it up. no benefits
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4.0
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Reception duties, General office duties Ascertaining customer needs thoroughly and understanding visual perception and basic visual defects. Assisting customer to choose appropriate spectacles. Repairing spectacles. Having a complete knowledge of optical products and treatments. Analyzing prescriptions accurately and dispensing lenses and optional products accordingly. Keeping accurate records of prescriptions and transactions. Ensuring excellent customer care. Training new members of staff, when necessary to provide excellent customer and retail services.
Pros
Excellent team
Cons
Pay rate
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