TELUS International
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TELUS International Employee Reviews

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Telus in Ireland is a call centre doing jobs for different clients. This employer was previously known as Voxpro and had quite low star rating here due to various objective reasons. Your work environment will largely depend on the contract (i.e. client) you work for and some are nicer than the others. You will be doing a job that is either done "internally" (by client's own employees) for a much better pay or is completely outsourced as not requiring any qualifications. I wouldn't call it a sweatshop, exactly, but the feeling of being a second-class sitizen will not go away.You will have hard time getting holidays approved as "client" requires "coverage" at any time and even more so during holiday seasons and summer. The company's own culture is full of manufactured fun and is unnaturally upbeat, ignoring the fact that most ground level employees are struggling financially. You'd be expected to play along with "everything is awesome" narrative.
Pros
No education required, if you can read and write snd saw a computer before, you are qualified!, If you can think fast and talk your way out of questions you don't know how to answer, you should make it through the probation., Nice office, free parking (while it was relevant).
Cons
Pension contribution from the company is laughable (1 - 2%), sick days nonexistent (2.5 days per year) and VHI cover is only good for half of a decent policy, the rest you pay yourself.
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The wages in no proportion to cost of living. Pension contributions and sick pay are a total joke. The company culture is one of permanent enforced positivity and photo-op actionism.
Pros
Nice bunch of people working there
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Productive and fun work place with great atmosphere and career opportunities. Best work mates ever. I would certainly recommend them as a great place to work
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Leading the market in Canada is not an easy thing to do but TELUS has proven to do so by having an incredible approach to customers and to really look after them.
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