UPS Employee Reviews
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good opportunity to grow within the company
TRAINER FOR BILLING DEPARTMENT (Former Employee) – Dublin – 19 March 2019
Good opportunity to grow within the company if you are willing to put the effort into it, great support from the teams, good and paid training, good colleagues
Customer Service
Billing Customer Service Representative (Current Employee) – Dublin – 15 May 2019
I found hight competition in Italian department among colleagues. Pay attention. I suggest of speak less of your future. Enviroment is not how you can see it.
Pros
Location
Cons
Free car park
ok per un po' di tempo in assenza di un'alternativa migliore
assistenza fatturazione clienti (Former Employee) – County Dublin – 7 March 2019
Assistenza clienti con problemi di fatturazione via telefono.
Non si investe in formazione, se non il primo mese quando un formatore interno ti passa delle informazioni su come usare il loro sistema informatico (molto arretrato).
La priorità è tenere i costi bassi e cercare di spillare più soldi ai clienti con degli espedienti .
Turn over molto alto in azienda. Numero di persone non sufficiente per la mole di chiamate.
Non si investe in formazione, se non il primo mese quando un formatore interno ti passa delle informazioni su come usare il loro sistema informatico (molto arretrato).
La priorità è tenere i costi bassi e cercare di spillare più soldi ai clienti con degli espedienti .
Turn over molto alto in azienda. Numero di persone non sufficiente per la mole di chiamate.
Pros
orario di lavoro Lunedi Venerdi 8:45 alle 17:30
Cons
management
Typical call centre
Customer Service Representative (Former Employee) – Dublin – 21 December 2018
Very stressful job taking calls from german customers continuously trying to trace packages awaiting delivery. Regimental company, for example for a 15 minute tea break you had to be logged out and back into your phone within 15 minutes. You weren't allowed take breaks in between calls to complete paperwork on the previous call so very stressful. Not for me!
Productieve, internationale werkomgeving
European District Support Administrator (Current Employee) – Dublin – 17 June 2018
UPS is de grootste vervoerder van pakketten ter wereld en voorziet in vervoer van vracht en pallets.
De werkdruk is hoog, maar altijd is er steun en hulp van leidinggevenden en het management.
Door de internationale, meerdere nationaliteiten werkzaam op de site, is de sfeer goed en ontspannen.
UPS doet veel aan liefdadigheid, waarbij het personeel wordt aangemoedigd om hierin te participeren.
De werkdruk is hoog, maar altijd is er steun en hulp van leidinggevenden en het management.
Door de internationale, meerdere nationaliteiten werkzaam op de site, is de sfeer goed en ontspannen.
UPS doet veel aan liefdadigheid, waarbij het personeel wordt aangemoedigd om hierin te participeren.
Pros
UPS doet veel aan liefdadigheid
Cons
te weinig waardering in de vorm van bonussen/vakantiegeld
CSR now closed
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Tallaght, County Dublin – 18 March 2018
Lot of job to do, have to be organized. Solve issue and find solution all the time. Need to be flexible. don't count your hours and you won't get compensation
Customer Service representive
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – South Dublin, County Dublin – 12 February 2018
Starting in a call centre is a great experience if this is your 1st Job or just landed in Dublin and seeking for a job.
High volume of calls, but can be manageable
You develop an experience for customer service.
Great fun with colleagues.
No canteen
High volume of calls, but can be manageable
You develop an experience for customer service.
Great fun with colleagues.
No canteen
Hard physically demandind but rewarding.
Driver-Assistant/ Package deliveries (Former Employee) – Dublin – 29 January 2018
An overall enjoyable and rewarding work experience. Many new systems and practices to be learned but excellently mentored by team-mate. Good communications in place.
Pros
Meet different people and hone people skills
Cons
Irregular start/finish times
A day in UPS
Billing Analyst (Current Employee) – Dublin – 10 January 2018
A typical day at UPS is a day full of information and opportunities to get to know different aspects and people in the work place. My favourite part in the job are the people that I met there, all hard working and trustworthy.
prison
Billing and Customer Service Advisor (Former Employee) – Dublin – 8 November 2017
one of the worst workplace that i've been for a couple of years. Bad management, wrong approach with the job and the people, no benefit.
career progression is an utopia, if you are not in the grace of the few, favouritism is in place, be careful
career progression is an utopia, if you are not in the grace of the few, favouritism is in place, be careful
Pros
no pros
Cons
if you read the pros, dont need to know anything else
Good environment looks after employees
Warehouse Operative (Current Employee) – Dublin – 14 February 2017
Good job to have loads of benefits to it and there great to work with only bad side is I only get 20 hours a week but I'd still recommend anyone to go for this job if looking for work
Pros
Health benefits 11:20 and hour
Cons
Only 20 hours a week and paid monthly
good place to work
Accountant assistant in WWF dept (Current Employee) – Dublin, D – 16 January 2016
Preparing and maintaining accurately the CBA ; issuing invoices
• Responding and helping in timely manners for any query of agent countries( reports, shipments and payments enquiry)
• During the month prepare the bookings for the additional compensation in highly accurate way, also adding new customer contracts into system
• Respond to initial analytical queries from the region team or district
• Prepare and upload the journals, also monitor the month end close reports in high standard and accuracy
• Responding and helping in timely manners for any query of agent countries( reports, shipments and payments enquiry)
• During the month prepare the bookings for the additional compensation in highly accurate way, also adding new customer contracts into system
• Respond to initial analytical queries from the region team or district
• Prepare and upload the journals, also monitor the month end close reports in high standard and accuracy
Pros
work and study combination
Cons
low salary, benefits
FCR First calling resolution
FCR First calling resolution Agent (Former Employee) – Dublin, D – 6 October 2015
Meeting and greeting clients visiting the offices.
Preparing professional looking sales brochures and promotional information.Customer law procedure advice.
Marketing by phone & letters properties to potential buyers or tenants.
Visiting vacant and inhabited properties and inspecting them.
Comparing a property to others in the area then estimating its value.
Pointing out a properties best features to buyers and answering their questions.
Advising clients on which properties to buy or let.
Any negotiation with vendors and buyer.
Writing up tenancy agreement contracts.
Commercial awareness and a good feel for the property market.
Referring & introducing potential clients to the agencies Mortgage Consultant
Preparing professional looking sales brochures and promotional information.Customer law procedure advice.
Marketing by phone & letters properties to potential buyers or tenants.
Visiting vacant and inhabited properties and inspecting them.
Comparing a property to others in the area then estimating its value.
Pointing out a properties best features to buyers and answering their questions.
Advising clients on which properties to buy or let.
Any negotiation with vendors and buyer.
Writing up tenancy agreement contracts.
Commercial awareness and a good feel for the property market.
Referring & introducing potential clients to the agencies Mortgage Consultant
Work Ethics
F&A Assistant Controller (Current Employee) – Dublin Ireland – 7 September 2015
You will get your skills level enhanced by working for this company. However, the growth can be slow but if you prepare to stay long term it will bring you up the ranks and have resources to train you.
stressfull and unrewarding
service provider (Current Employee) – Dublin, D11 – 6 July 2015
Start work 650am not paid until 8 am have to do this as people employed to load your truck/van could not do this properly. Gained
great driving skills and learned how to use hand held computer. Have good knowledge of south Dublin. Not the best place to work for as management do not show any appreciation for hard work. I work well with co workers we help each other out when work load is to much. The hardest part of my day would be trying to get express+ delivered before 9am and express before 12 am while also doing between 100 to 130 drops a day and 4 to 20 pick ups. The part of the job I enjoy the most is when I finish bout 630pm every evening.
great driving skills and learned how to use hand held computer. Have good knowledge of south Dublin. Not the best place to work for as management do not show any appreciation for hard work. I work well with co workers we help each other out when work load is to much. The hardest part of my day would be trying to get express+ delivered before 9am and express before 12 am while also doing between 100 to 130 drops a day and 4 to 20 pick ups. The part of the job I enjoy the most is when I finish bout 630pm every evening.
Pros
ok wages
Cons
long hours
Angenehmes Arbeitsklima, gute Schulung, faires Gehalt
Sachbearbeitung / Kundenbetreuung (Former Employee) – Ballymount, D – 26 June 2015
- Bearbeitung von Kundenanfragen bezüglich Rechnungsstellung
- Telefonische Kundenbetreuung
- Gutschriften Erstellung
- Telefonische Kundenbetreuung
- Gutschriften Erstellung
Pros
Flexible Arbeitszeiten
Cons
Keine Zusatzleistungen
Journee de travail agreable
Customer Service Representative/ Billing (Former Employee) – Dublin, Ireland – 15 June 2015
I start my job at 7am, I have to assign a task's priority based on it's due date.... In the mean time I can be order to be log in on the phone (avarage of 3h/day). I'm in charge of 3 differents email boxes (French Swiss Customer and Enflish Belgium Customer) and I have the sole responsibility of my team for dealing with preferred customers in English and French for the Belgium and Dutch customer. I've a target of 12email per hours in average.
I also have other daily and weekly administration tasks related to UPS procedures. As part of this work I am working with Excel on a daily basis. Using Excel so often, I managed to learn the software and started to like it. l have to prepare report and calculation of price of shipment for the customers and/and my management.
There are a lot opportunities within UPS to change the positon.
The management is great
. flexible scheduling for the holidays
. provide positive feedback (say thank you and hello)
. Acknowledge personal events in an employee’s life – wedding, birth of a child, death of a loved one.
Positive aspects:
I've only 30 min lunch break wihch allow me to finish at 3.30pm.
Able to rotate the tasks within the team to learn and develop new skills.
nice and friendly work place
posibility to request training
Negative aspects:
No cantine
I also have other daily and weekly administration tasks related to UPS procedures. As part of this work I am working with Excel on a daily basis. Using Excel so often, I managed to learn the software and started to like it. l have to prepare report and calculation of price of shipment for the customers and/and my management.
There are a lot opportunities within UPS to change the positon.
The management is great
. flexible scheduling for the holidays
. provide positive feedback (say thank you and hello)
. Acknowledge personal events in an employee’s life – wedding, birth of a child, death of a loved one.
Positive aspects:
I've only 30 min lunch break wihch allow me to finish at 3.30pm.
Able to rotate the tasks within the team to learn and develop new skills.
nice and friendly work place
posibility to request training
Negative aspects:
No cantine
Pros
flexibility with holidays / bonus
This job was very satisfying
out of work at present (Former Employee) – Kilkenny, KK – 24 April 2015
Started at 11.30pm finished at 1700approx
Excellent exp dealing with the public
First Class
Great
Not being able to deliver your goods
Starting time and finishing time especially in the long evenings
Excellent exp dealing with the public
First Class
Great
Not being able to deliver your goods
Starting time and finishing time especially in the long evenings
Pros
Bring your own
Cons
Good Boss!
good teamwork and well organised
Special Accounts group (Former Employee) – Dublin, – 3 April 2015
Early in the morning I checked my emails to look for any urgent issues.
I log every new query that I received from our customers on our system.
I went through the queries logs looking for updates. I had to look for solutions for the unresolved queries. Once the queries were closed we moved them to the closed cases file.
All our reports had to be accurate with dates, tracking numbers and outcomes. Anybody within the group had access to the files.
We had monthly meetings to discuss our statistics and our progress.
I learned to prioritise chores, to deal with complaints, to be reliable.
Some cases were difficult to close and it had to be communicated to our customers.
Team work was quite good, other members would step up to help if needed.
I log every new query that I received from our customers on our system.
I went through the queries logs looking for updates. I had to look for solutions for the unresolved queries. Once the queries were closed we moved them to the closed cases file.
All our reports had to be accurate with dates, tracking numbers and outcomes. Anybody within the group had access to the files.
We had monthly meetings to discuss our statistics and our progress.
I learned to prioritise chores, to deal with complaints, to be reliable.
Some cases were difficult to close and it had to be communicated to our customers.
Team work was quite good, other members would step up to help if needed.
Pros
health care package provided, management was wellorganised
Cons
having to work during the Christmas season