My project team implemented a revised model for the policy/control of Equitable Deposits from local branches and aligned the branches behind national SOPs/ KPIs. This entailed national coordination across branches, ensuring the re-education of all staff and alignment with company policy, governance, etc.
I liaised with the Land Registry & managed Ulster Bank cross functional teams in relation to the dematerialisation of land certificates. This was a complicated situation, given it was a new way of working and involved industry change to work through to resolution. The model was set by the Central Bank and we were the first bank in Ireland to make it work.
I streamlined the transition of land certs into land registry folio, which resulted in a change as to how the land registry works to this day.