ULSTER BANK
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ULSTER BANK Employee Reviews

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Location
Ireland33 reviews
Found 33 reviews matching the search
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3.0
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The company have lots of opportunities for those who want to advance and move forward.
Great people to work with and flexibility regarding hours, location etc..







































































































































Pros
Flexible
Cons
Structure
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5.0
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My project team implemented a revised model for the policy/control of Equitable Deposits from local branches and aligned the branches behind national SOPs/ KPIs. This entailed national coordination across branches, ensuring the re-education of all staff and alignment with company policy, governance, etc.

I liaised with the Land Registry & managed Ulster Bank cross functional teams in relation to the dematerialisation of land certificates. This was a complicated situation, given it was a new way of working and involved industry change to work through to resolution. The model was set by the Central Bank and we were the first bank in Ireland to make it work.


I streamlined the transition of land certs into land registry folio, which resulted in a change as to how the land registry works to this day.
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5.0
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Loved working at Ulster Bank. Staff and customers were mostly very friendly. Ulster Bank took great interest in everyone staff members etc. They were always anxious to get us to balance work life with home life. Training was always available to improve our work life etc.

They expected excellent customer service.
Pros
U first account for staff members. This gave Staff 25 per cent off Ticketmaster. Also free banking.
Cons
Very strict on Sales.
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4.0
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Every day is different. It can be a tough day or an extremely tough day. The people in Ulster Bank are lovely to work with and the company itself do there best to make sure we work well together. I have worked on my systems ( 10 plus ) in Ulster Bank. The hardest part of my job is my current position ( arrears contact team ). It can be very hard dealing with customers in arrears but I manage well and try help all customers I deal with. The most enjoyable part are the people with whom I love working with. In my next job I will miss all the people I work with but unfortunately I have to look after my career.
Pros
Canteen / Car parking / Gym
Cons
Customers screaming down the phone (never a nice experience)
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1.0
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Dismal training - staff reluctant to train new employees
Inconsistent information provided on SOP.

Information sharing non existant.

No communication between employees/departments.

Constructive criticism evolves telling everyone else the issue before informing the person directly.

Awaited one full month twiddling my thumbs for system access.

Computer systems in the dark ages - needs major updating.

Job you apply for and the actual job you end up doing are world's apart.

Ethics is not a major concern with this bank.

Staff integrity seriously lacking at times.

Teams are not manager lead.

Management do not have the experience to deal with issues out side the norm.

Productivity is not a major focus. It only becomes a focus if you seem to be doing more than the minimum required.

Banks attitude, procedures, business strategy caught in a time warp with no clear focus on the future.
Pros
None
Cons
Dismal training
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4.0
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A typical day would be you come in at nine. Have a huddle about targets and goals for the day. Then you would set up your cash and start serving customers. then at lunch time and the end of the day you would balance your cash again
Pros
friendly environment
Cons
long hours
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4.0
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Great company to work for.
Excellent training & development opportunities

Great staff culture

Competitive salary

Rural locations not favored by the group

excellent customer service
Pros
Great culture
Cons
Location
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5.0
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The company provided a friendly working condition to work. The opportunity to work across department was exciting. The management were readily available to help and support workers achieve given set objectives.
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4.0
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review customer accounts

Deal with customer appointments


Deal with internal mail


Credit control


Staff management


Customer promotions


Staff training
Pros
security and training
Cons
decisions affecting people
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5.0
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If I wasn't moving to UK, then wouldn't leave this job.
Great environment to work and the colleagues are helpful and friendly.
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4.0
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I have gained great experience as a Customer Service Officer while working in Ulster Bank, Dublin.
Pros
Great working hours : 9 -5
Cons
Shortage of staff to carry daily duties
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5.0
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first thing I did was some filing, then I would answer phone calls and take messages and sent them through outlook. one manager asked me to set a spreadsheet report of certain clients of his and he was impressed with it.
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5.0
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I found the staff to be very obliging in my daily work.

I don't feel this is necessary at this point.
Pros
Team Effort
Cons
Temporary position
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