Unrealistic expectations & unsociable hours
Answering inbound calls from customers within a specified timeframe. The enquiries ranged from issues with a customers bill, technical issues with broadband, amending customers package to include add-ons and dealing with any other issues customers may have regarding their accounts. Selling of upgrades and other Company services was also required. The timeframes required by the Company meant that a thorough response to the customers needs were not always given, although it was required by the Company, the targets were unrealistic. Many times customers would ring back with the same issues as the original issue had not be dealt with correctly due to time constraints. The IT systems were not efficient, but dealing with the customers was enjoyable and team members were very supportive of each other.
Travel to work was only 30 minutes
Time constraints on calls meant customers didn't receive a fair response