Vodafone
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Vodafone Employee Review

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3.0
Job Work/Life Balance
Salary/Benefits
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Management
Job Culture
26 September 2018
Get no recognition for the work you do your just a number in Vodafone and never made permanent always on probation period and constantly chancing your commission
Ratings by category
3.0
Work/Life Balance
4.0
Salary/Benefits
4.0
Job Security/Advancement
2.0
Management
2.0
Culture
Pros
Great staff
Cons
Always on probation period only get permanent after 2 and half years
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Similar reviews
4.0
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2 July 2018
Same role
Customer Service Advisor (Former Employee) - Dundalk, County Louth
Vodafone was an enjoyable experience. It was here where I learned how to deal with customers over the phone. Friendly staff. I enjoyed my time in Vodafone.
Pros
Great staff
Cons
Weekedn work and evening work
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2.0
Job Work/Life Balance
Salary/Benefits
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1 July 2015
Same role
CUSTOMER SERVICES REPRESENTATIVE (Temporary) (Former Employee) - Dundalk, County Louth, Ireland
Answering inbound calls from customers within a specified timeframe. The enquiries ranged from issues with a customers bill, technical issues with broadband, amending customers package to include add-ons and dealing with any other issues customers may have regarding their accounts. Selling of upgrades and other Company services was also required. The timeframes required by the Company meant that a thorough response to the customers needs were not always given, although it was required by the Company, the targets were unrealistic. Many times customers would ring back with the same issues as the original issue had not be dealt with correctly due to time constraints. The IT systems were not efficient, but dealing with the customers was enjoyable and team members were very supportive of each other.
Pros
Travel to work was only 30 minutes
Cons
Time constraints on calls meant customers didn't receive a fair response
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5.0
Job Work/Life Balance
Salary/Benefits
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Management
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27 August 2019
Same location
Customer Care Representative (Former Employee) - Dublin
This company never stood still from the day I started till the day I finished and they are still at the top of their game. If you wanted to progress in your career there were always opportunities for the taking.
Pros
There were many
Cons
Would have liked more flexi-time
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