Quite good as outsourcers go.
Good points - Inclusive employer not too hung up on previous experience, age, etc. Also a lack of severe micro management/oversight ( at least in my area of operations).Also - overall good management of work from home situation.Not so good - Awash with happy clappy pseudo American language. Everything is great/awesome even when it is very mundane/ordinary. Hyperbole is fine but gets wearing over time. Also a complete inability to manage holiday allocation - a pretty fundamental requirement in an employer. regular commitments given to get it sorted but it remains a mess.
Customer Service & Technical Support Specialist in Cork
Fast paced dynamic work place
Very busy, wry dynamic, very fast paced working environment. Good Management and fast track promotion possibilities for the ambitious types. Overall very impressive organisation.
Airbnb customer service in Cork
Terrible support from Managers and the shifts were unrealistic
If you call in sick expect to be put on extra shifts when you come back. You can also expect to be working through public holidays as you will more than likely not get them off, they don’t make you aware of this in the contract. Training is awful, it’s for a duration of two weeks and at the end of it you are still none the wiser about what you will actually be doing. It’s good as a stepping stone if you have no previous experience but I wouldn’t recommend staying more than a few months as it will take a toll on you.
They dont follow the process
I was working there for 6 months and they make mistakes every month with salary,they force you take pto for change between departaments,they fired you without any information and not possible of appeal,if your manager want you out of the company have all the rights for fire you without explain and they dont give you any documentation,they have issues in the system and you cant access to your work and they discount you the day from your salary for something lime is not your fault
Wouldn't recommend to a friend, only work here if you're desperate
I'll start with the positives, because they are much shorter:Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet. Now for the negatives - Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale. Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority. I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.