Voxpro
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Voxpro Careers and Employment

About the company

  • CEO
    Dan & Linda Kiely
  • Founded
    1973
  • Company size
    501 to 1,000
  • Industry
    Consulting and Business Services
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Jobs

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Permanent, Full-time
English Customer Support Specialist

Cork

€22,200 a year
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18 days ago

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Permanent, Part-time
Sales Account Executive

Cork

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23 days ago

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Permanent, Full-time
Project Manager

Cork

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30+ days ago

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There are 3 jobs at Voxpro
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Customer Service

1 job

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Salaries

Salary estimated from 68 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Specialist
€23,928 per year
Customer Support Representative
€23,264 per year
Customer Service Representative
€21,838 per year
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Rating overview

Rating is calculated based on 238 reviews and is evolving.

2.3820162.9020173.0420182.7820192.002020

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Work-life balance

Reviews

Customer Service in Cork
on 27 August 2020
Wouldn't recommend to a friend, only work here if you're desperate
I'll start with the positives, because they are much shorter:Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet. Now for the negatives - Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale. Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority. I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.
Customer Service & Technical Support Specialist in Cork
on 26 November 2020
Fast paced dynamic work place
Very busy, wry dynamic, very fast paced working environment. Good Management and fast track promotion possibilities for the ambitious types. Overall very impressive organisation.
Airbnb customer service in Cork
on 26 November 2020
Terrible support from Managers and the shifts were unrealistic
If you call in sick expect to be put on extra shifts when you come back. You can also expect to be working through public holidays as you will more than likely not get them off, they don’t make you aware of this in the contract. Training is awful, it’s for a duration of two weeks and at the end of it you are still none the wiser about what you will actually be doing. It’s good as a stepping stone if you have no previous experience but I wouldn’t recommend staying more than a few months as it will take a toll on you.
Costumer service in Cork
on 14 September 2020
They dont follow the process
I was working there for 6 months and they make mistakes every month with salary,they force you take pto for change between departaments,they fired you without any information and not possible of appeal,if your manager want you out of the company have all the rights for fire you without explain and they dont give you any documentation,they have issues in the system and you cant access to your work and they discount you the day from your salary for something lime is not your fault
Technical Support Specialist for TELUS in Dublin
on 10 August 2020
Not bad
This place is not for the long stay if you don't progress. Get the experience and run. This will mess up with your sleep schedule and worst of all, with your social life. People forget how valuable the time after work spent with your significant others is and you get none with the late shifts.Basically when you're scheduled to work that is all there is - work. Just work 4/7 days/week.
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Questions and answers

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Interview insights

Insights from 57 Indeed users who have interviewed with Voxpro within the last 5 years.

Average experience
Interview is easy
Process takes about a week

Interview questions

Experiences job history availability

Shared on 1 January 2019

Why should they take you What would you bring to the company If you are a team player

Shared on 20 May 2018
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