You should not go for an interview cause the place is horrible place to work and they'll just let you go after 6 months anyways.
Understand the point of view of the company to provide the best customer experience.
Answered - Google Technical Support Specialist (Current Employee) - Cork
Have various work examples of how you faced and over came obstacles to create happy customer experience
Answered - Customer Service (Current Employee) - Cork
Try to remember times that prove you have a skill, like problem solving, and be prepared to tell them how you reacted.
Answered - Customer experience specialist (Former Employee) - Cork