Voxpro
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Voxpro Employee Review

Wouldn't recommend to a friend, only work here if you're desperate

2.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
27 August 2020
I'll start with the positives, because they are much shorter:

Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet.


Now for the negatives -


Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale.


Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority.


I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.
Ratings by category
2.0
Work/Life Balance
1.0
Salary/Benefits
2.0
Job security/advancement
1.0
Management
1.0
Culture
Pros
multicultural environment, nice people
Cons
unrealistic targets, shift work, low wages, no real career progression, fakeness and inauthenticity of mid and upper level management
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Customer Service Representative (Former Employee) - Cork
The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.
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Customer Service Representative (Former Employee) - Mahon cork
There is a serious issue of masogyniy in voxpro and nobody does anything about it.
Some of the managers take all their stress out on agents making the work life very difficult.

If you talk to the people at your desk you will most likely be told to shush.

You're allow 10minutes toilet time a day and if you go over they will bring it up
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2.0
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Team Product Specialist (Former Employee) - Cork
Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees.

No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.
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