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Voxpro
3.0 out of 5 stars.
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3.0Work-life balance

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Quite good as outsourcers go.

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Good points - Inclusive employer not too hung up on previous experience, age, etc. Also a lack of severe micro management/oversight ( at least in my area of operations).Also - overall good management of work from home situation.Not so good - Awash with happy clappy pseudo American language. Everything is great/awesome even when it is very mundane/ordinary. Hyperbole is fine but gets wearing over time. Also a complete inability to manage holiday allocation - a pretty fundamental requirement in an employer. regular commitments given to get it sorted but it remains a mess.
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A rat trap wrapped in Gold Paper

Unless you're ok with nepotism and are ok going nowhere in your career. (you're just a drone). By all means, apply. Hey work is work but that call centeris toxic

Pros

Place looks posh and modern

Cons

everything
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Give proper wages and listen to your employees

I guess the front line is like a pawn on a chess board. We didn't mean much to management and once management became management, they stopped caring. It's like any support position was an excuse to be rude and condescending.
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They try

Higher ups try hard to make it a good work place but there will always be bad apples in the tree that do and say things that are not ok. Mostly team managers. But, some are amazing. I would work here again.
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Fast paced dynamic work place

Very busy, wry dynamic, very fast paced working environment. Good Management and fast track promotion possibilities for the ambitious types. Overall very impressive organisation.

Pros

Good benefits
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Terrible support from Managers and the shifts were unrealistic

If you call in sick expect to be put on extra shifts when you come back. You can also expect to be working through public holidays as you will more than likely not get them off, they don’t make you aware of this in the contract. Training is awful, it’s for a duration of two weeks and at the end of it you are still none the wiser about what you will actually be doing. It’s good as a stepping stone if you have no previous experience but I wouldn’t recommend staying more than a few months as it will take a toll on you.

Pros

No pros to the job

Cons

No support
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They dont follow the process

I was working there for 6 months and they make mistakes every month with salary,they force you take pto for change between departaments,they fired you without any information and not possible of appeal,if your manager want you out of the company have all the rights for fire you without explain and they dont give you any documentation,they have issues in the system and you cant access to your work and they discount you the day from your salary for something lime is not your fault

Cons

All
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Wouldn't recommend to a friend, only work here if you're desperate

I'll start with the positives, because they are much shorter:Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet. Now for the negatives - Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale. Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority. I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.

Pros

multicultural environment, nice people

Cons

unrealistic targets, shift work, low wages, no real career progression, fakeness and inauthenticity of mid and upper level management
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Not bad

This place is not for the long stay if you don't progress. Get the experience and run. This will mess up with your sleep schedule and worst of all, with your social life. People forget how valuable the time after work spent with your significant others is and you get none with the late shifts.Basically when you're scheduled to work that is all there is - work. Just work 4/7 days/week.

Pros

Chilled atmosphere

Cons

Work times on most contracts is horrible
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Great place to work

I work at Voxpro more than two years and all this years were fully beneficial for me. I always had opportunity to learn, get help and grow in my profession.
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Fun workplace

They do so much to keep people interested and excited for work. There’s many events, clubs and free food! Potlucks are frequent. There are some cliques, it’s similar to high school but you’ll be fine if you stay away from drama. There’s a bunch of workers there so it’s bound to happen. I got paid $16 an hour, shifts are always changing. Since I had good numbers, my schedule was always Monday-Friday but that building is open on weekends as well.

Pros

Events, benefits, free food, sense of belonging

Cons

Managers have favorites, hard to get promoted
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Management demands more than it offers

Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees. No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.
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ambiente di lavoro stimolante e giovanile

Mi sono trovato benissimo, ho conosciuto molte persone interessanti. il lavoro era molto sostenibile e con pochissimo stress si raggiungeva l'obiettivi richiesti.

Pros

nella mensa si mangiava bene con prezzi ridotti
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Stressful

This was the worst job I ever had. The stress was constant. The work life balance was extremely poor. The work itself was very demanding and unrewarding. The targets often felt unreachable. Even when reached there was a constant pressure for more. Only one of my original starting group changed positions while working here and even at that it was a lateral move. The chance to progress within the company was always dangled in front of you from day one, but those opportunities never seemed to come around. There never seemed to be any good news in this place. In the end after a year and a half there, I left this job without a new job to go to. I just couldn't stand it any more.
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obsessed with targets even if your health begins to be affected

never felt more like a number, management acts like they are your friend but if them numbers don't improve they will be on you, great benefits like GP and health care but not worth the stress, and my mental health suffered due to this pressure. I know all jobs are hard but this was a very thrown in in the deep end and sink or swim mentality. days can be very busy and some cases can drag on but gotta get them numbers up man
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Avoid unless desperate

The worst company I've ever worked for. Poor pay, poor benefits, poor management, poor culture, poor you if you end up working there. The only "pro" will be on your badge after "Vox".
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Terrible company

This company is just awful. Terrible company that was doing a bunch of illegal things. This is an Ireland based company that wanted to try coming to the US. Well they did and decided that they wanted to ignore US work laws. Would rather not have a job then work here. Would not recommend this job to anyone.
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Good for beginning Poor to eveything

They promised too much that they never gave to u (like job opportunities, developing in job etc) *It's very good for a new start but only for this..... *Most of the managers don't know the structure and they don't want to help the agents *Support for agents is poor IF they reply you *Agents should do the job that it's outside for the work (like ask for everything, even if the time off! OF COURSE it's very difficult to get it plus a manager asked me WHY I want time off!!!) *No developing in the job *Usually most of them refused to do their job (managers, support even if the agents) *You belong (ha! ha! ha!).... this is actually a big joke....!!!! You never belong if you don't have "friends" you cannot move/develop!!!! *Benefits? NONE! *Bonus? You cannot meet the targets that they ask because usually someone or something disturbing your job. Managers usually push you to reach the highest target for their bonus... *No sick day pay *useless HR and no I was not fired!!!!!
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Circus

The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.

Pros

People you get to work with

Cons

Low salary. Unachievable bonuses. Poor management.
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fun and diverse place to work

The culture at Voxpro is one I have not encountered yet. Very relaxed workplace that make you want to come to work. The amenities are awesome with the break room having ping pong, game systems, a zen room, and much more to make your time here the best.
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Good for beginners

If you want to get experience and progress quickly,that the right place to be . Apart from it, stay away. Promotions at higher levels are shady and not transparent at all. It doesn't matter what you do,it matters who likes you
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