Voxpro

Voxpro Employee Reviews in Cork

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1.0
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Stay away
Trust & Safety Specialist (Former Employee) –  Cork21 February 2020
They claim to care about their employees but they are just another Abtran. They have been toying with employees for at least two years about a pay raise that never happened,
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3.0
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Call centre
Tech Support & Shared Services (Former Employee) –  Cork30 January 2020
Those that work in shared services have the hardest job by having to deal with over 300 different services but get the bare minimum wage and told it will never increase even if you prove you're a top performer.
Night shift guys on 12 hour shift get basic hourly rate also.
Slave labour.
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1.0
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Fun Colleagues, Terrible management
Trust and Safety specailist (Former Employee) –  City gate Cork26 January 2020
Useless company!!!
No sick day pay
Silly management
Getting a time off is like hiking mount everest
Silly managers
useless HR
and no I was not fired
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2.0
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Appreciate the job atmosphere not the job itself
Call Centre Agent (Former Employee) –  Cork6 January 2020
I have been working as a call center agent for few months at voxpro Airbnb. I did not last long, there is quite a pressure from the management because they are expecting a lot from you quality service. But pressuring someone is not the most efficient thing to do to make one’s improve so i left quickly. There is 3 weeks of theory training which I think are not really useful as soon as you’re giving your fist call.
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4.0
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Productive and fun place
Trust & Safety Specialist (Airbnb) (Current Employee) –  Cork10 December 2019
Nice workplace and great managers. A good place for non natives to start their adventour in Ireland. From the begining they make you feel part of the team and is always somebody to give you support with all what you need to do your diary job.
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1.0
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Circus
Multilingual Customer Experience (Current Employee) –  Cork21 November 2019
First days in Voxpro you feel like it's an amazing job and super fun... Well that's probably just the training, as trainers are very nice.

Then you go up to floor, with little to none support plus almost no experience and it's chaos. People don't care about customers, they usually disconnect the headsets so the customer can't hear anything and ends up hanging up. There's a high school vibe in where everyone critiques everyone for what they wear or how they talk.

Managers are useless, (don't bother applying as it will only be given to people who are friends with other managers and so), they always try to avoid work, so if you ask them for help they send you to or another department or to experts.

Experts, we call them Angels, and they just tell you a general response and that's it.

HR, they pretend they help you and that they support you but when you truly need them, or you've been sick, you're fu**ed as they care more of the money than your health.

Overall, I don't recommend whatsoever joining Voxpro as you'll be stressed for not getting the stats and they will give out to you threatening to fire you, but then to their colleagues they are very nice or to other CX's that they like, they don't pay attention to them.
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1.0
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Management are a disgrace
Customer Service Representative (Former Employee) –  Mahon cork25 October 2019
There is a serious issue of masogyniy in voxpro and nobody does anything about it.
Some of the managers take all their stress out on agents making the work life very difficult.
If you talk to the people at your desk you will most likely be told to shush.
You're allow 10minutes toilet time a day and if you go over they will bring it up
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2.0
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good ambient for work
Cx specialist (Current Employee) –  cork22 October 2019
Bad management, bad salary, bag balance between private life and shift
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4.0
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Great to start your career and gain experience
Customer Experience Specialist (Current Employee) –  Cork10 October 2019
Voxpro like everywhere has pros and cons. Pros are a relaxed working atmosphere, great support and training, bonus is achievable but only in busy periods, Onsite gym,Soccer Team Tag Rugby,lots of nights out and activities Great canteen and coffee dock. Cons Hours are very unsocial working until 10pm and 6 days in a row
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2.0
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Not for everyone
Customer Service Agent (Former Employee) –  Cork21 September 2019
Good as a first job when you arrive in Ireland.

No shift patterns=every day is different so you cannot plan anything in advance

Stressful, Dealing with mad customers, If you have a stroke of bad luck your TL will not help you.

You will get sick of this job very easily.

The salary is not the worst, nice canteen
Pros
Friends
Cons
Long hours, no shift patterns, no holiday, stress all the time
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4.0
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Great management!
Customer Support Specialist (Current Employee) –  Cork17 September 2019
Fun place to work with great management and great colleagues. Chances to improve could be better and benefits as well (sick leave especially). It all depends on the contract really.
Pros
management, colleagues, work environment
Cons
poor benefits
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4.0
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Fun workplace
Account Manager Google Project (Former Employee) –  Cork16 September 2019
Great Place to work , good projects , multicultural environment. Balance work , personal life quite good. Management aND CAREER PROGRESSION ARE NOT THE BEST SIDE Of the company
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5.0
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Excelente Empresa
PMO (Former Employee) –  Cork6 September 2019
O maior aprendizado que obtive em experiência de gestão de projetos
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4.0
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Best Management Ever
Customer support specialist (Current Employee) –  Cork6 September 2019
In my contract I'm lucky to work with one of the best managers ever. Workplace culture is very supportive. Working with customers is not easy, but I enjoy working with my supervisors and colleagues.
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2.0
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It's alright.
Phone CX Specialist (Current Employee) –  Cork12 July 2019
Voxpro is a pretty typical call center. The atmosphere on the floor is excellent, but management can be less than competent, and god help you if you ever have to call in sick.
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4.0
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Productive
Customer Service Representative (Current Employee) –  Cork11 July 2019
Enjoyable Workplace and encouraging staff, diversification within the workplace, gives an opportunity to expand, maybe social outings, allows agents to get a broader prospect of the roles
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2.0
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not a good experience
Customer Service Representative (Current Employee) –  Cork28 June 2019
I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback.
no point in set holidays since they may get approved and the day after they are not.

Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they??
they do give you pizza vouchers! unfortunately those don't pay the bills or rent.

Growing in the company is quite impossible unless you know people.

Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary.

Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing.

Nothing to say about the training, it was useful for my daily tasks.

The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing.

Apply only if you are desperate or first work experience.
Pros
easy task
Cons
everything else
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5.0
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Geweldig bedrijf met een sociale cultuur, waar iedereen zichzelf kan zijn.
Reis agent (Current Employee) –  Cork17 June 2019
Men krijgt de ruimte om te groeien en maakt vaak snel promotie.

Er hangt een echte Ierse sfeer, waar iedereen betrokken is met elkaar. Vriendschappen worden dan ook snel gevormd.
Pros
Veel groeps activiteiten
Cons
roosters vaak lange tijd niet bekend.
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2.0
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not recommended
Multilingual customer experience specialist (Current Employee) –  Cork6 June 2019
Management and HR are terrible at their job. They always refuse to give your normal days off, you have to insist and insist to have a chance to have them.
You have to take screenshots of your schedule because they often messed it up.
I asked for a simple letter stating my employment status. I had to wait 4 days and the got the starting date wrong, so I have to ask for it again.
if you arrive 10 minutes late they took 1h from your salary, if you have to stay 20 minutes more to assist a customer they won't pay a dime.
Pros
easy job
Cons
management, schedule, location
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2.0
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Nice environment but zero opportunity to grow
Customer Service Representative (Former Employee) –  Cork11 May 2019
Overall good experience mostly related to the nice environment. Regarding other aspects, such as the opportunity to grow within the company, or being recognized for your value, forget about it.
It’s a pity that a good organization might have unclear procedures and unfair solutions for its employees. That’s the main reason why people are keep on leaving but they just don’t care. They will have immediately someone else to replace you with.
No valuable benefits, it’s not a long term based job.
Good for very young people.
Pros
Easygoing environment
Cons
All the rest
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3.1
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