Voxpro
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Voxpro Employee Reviews in Cork

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Cork92 reviews
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2.0
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Circus
The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.
Pros
People you get to work with
Cons
Low salary. Unachievable bonuses. Poor management.
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1.0
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Avoid unless desperate
The worst company I've ever worked for.
Poor pay, poor benefits, poor management, poor culture, poor you if you end up working there.

The only "pro" will be on your badge after "Vox".
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1.0
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Good for beginning Poor to eveything
They promised too much that they never gave to u (like job opportunities, developing in job etc)

*It's very good for a new start but only for this.....


*Most of the managers don't know the structure and they don't want to help the agents


*Support for agents is poor IF they reply you


*Agents should do the job that it's outside for the work (like ask for everything, even if the time off! OF COURSE it's very difficult to get it plus a manager asked me WHY I want time off!!!)


*No developing in the job


*Usually most of them refused to do their job (managers, support even if the agents)


*You belong (ha! ha! ha!).... this is actually a big joke....!!!! You never belong if you don't have "friends" you cannot move/develop!!!!


*Benefits? NONE!


*Bonus? You cannot meet the targets that they ask because usually someone or something disturbing your job. Managers usually push you to reach the highest target for their bonus...


*No sick day pay


*useless HR


and no I was not fired!!!!!
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3.0
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Good for beginners
If you want to get experience and progress quickly,that the right place to be . Apart from it, stay away. Promotions at higher levels are shady and not transparent at all. It doesn't matter what you do,it matters who likes you
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1.0
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Stay away
They claim to care about their employees but they are just another Abtran. They have been toying with employees for at least two years about a pay raise that never happened,
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3.0
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Call centre
Those that work in shared services have the hardest job by having to deal with over 300 different services but get the bare minimum wage and told it will never increase even if you prove you're a top performer.
Night shift guys on 12 hour shift get basic hourly rate also.

Slave labour.
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1.0
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Fun Colleagues, Terrible management
Useless company!!!
No sick day pay

Silly management

Getting a time off is like hiking mount everest

Silly managers

useless HR

and no I was not fired
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2.0
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Appreciate the job atmosphere not the job itself
I have been working as a call center agent for few months at voxpro Airbnb. I did not last long, there is quite a pressure from the management because they are expecting a lot from you quality service. But pressuring someone is not the most efficient thing to do to make one’s improve so i left quickly. There is 3 weeks of theory training which I think are not really useful as soon as you’re giving your fist call.
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4.0
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Productive and fun place
Nice workplace and great managers. A good place for non natives to start their adventour in Ireland. From the begining they make you feel part of the team and is always somebody to give you support with all what you need to do your diary job.
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1.0
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Circus
First days in Voxpro you feel like it's an amazing job and super fun... Well that's probably just the training, as trainers are very nice.

Then you go up to floor, with little to none support plus almost no experience and it's chaos. People don't care about customers, they usually disconnect the headsets so the customer can't hear anything and ends up hanging up. There's a high school vibe in where everyone critiques everyone for what they wear or how they talk.


Managers are useless, (don't bother applying as it will only be given to people who are friends with other managers and so), they always try to avoid work, so if you ask them for help they send you to or another department or to experts.


Experts, we call them Angels, and they just tell you a general response and that's it.


HR, they pretend they help you and that they support you but when you truly need them, or you've been sick, you're fu**ed as they care more of the money than your health.


Overall, I don't recommend whatsoever joining Voxpro as you'll be stressed for not getting the stats and they will give out to you threatening to fire you, but then to their colleagues they are very nice or to other CX's that they like, they don't pay attention to them.
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1.0
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Management are a disgrace
There is a serious issue of masogyniy in voxpro and nobody does anything about it.
Some of the managers take all their stress out on agents making the work life very difficult.

If you talk to the people at your desk you will most likely be told to shush.

You're allow 10minutes toilet time a day and if you go over they will bring it up
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2.0
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good ambient for work
Bad management, bad salary, bag balance between private life and shift
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4.0
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Great to start your career and gain experience
Voxpro like everywhere has pros and cons. Pros are a relaxed working atmosphere, great support and training, bonus is achievable but only in busy periods, Onsite gym,Soccer Team Tag Rugby,lots of nights out and activities Great canteen and coffee dock. Cons Hours are very unsocial working until 10pm and 6 days in a row
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2.0
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Not for everyone
Good as a first job when you arrive in Ireland.

No shift patterns=every day is different so you cannot plan anything in advance


Stressful, Dealing with mad customers, If you have a stroke of bad luck your TL will not help you.


You will get sick of this job very easily.


The salary is not the worst, nice canteen
Pros
Friends
Cons
Long hours, no shift patterns, no holiday, stress all the time
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4.0
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Great management!
Fun place to work with great management and great colleagues. Chances to improve could be better and benefits as well (sick leave especially). It all depends on the contract really.
Pros
management, colleagues, work environment
Cons
poor benefits
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4.0
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Fun workplace
Great Place to work , good projects , multicultural environment. Balance work , personal life quite good. Management aND CAREER PROGRESSION ARE NOT THE BEST SIDE Of the company
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5.0
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Excelente Empresa
O maior aprendizado que obtive em experiência de gestão de projetos
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4.0
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Best Management Ever
In my contract I'm lucky to work with one of the best managers ever. Workplace culture is very supportive. Working with customers is not easy, but I enjoy working with my supervisors and colleagues.
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2.0
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It's alright.
Voxpro is a pretty typical call center. The atmosphere on the floor is excellent, but management can be less than competent, and god help you if you ever have to call in sick.
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4.0
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Productive
Enjoyable Workplace and encouraging staff, diversification within the workplace, gives an opportunity to expand, maybe social outings, allows agents to get a broader prospect of the roles
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2.0
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not a good experience
I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback.
no point in set holidays since they may get approved and the day after they are not.


Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they??

they do give you pizza vouchers! unfortunately those don't pay the bills or rent.


Growing in the company is quite impossible unless you know people.


Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary.


Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing.


Nothing to say about the training, it was useful for my daily tasks.


The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing.


Apply only if you are desperate or first work experience.
Pros
easy task
Cons
everything else
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