Voxpro
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Voxpro Employee Reviews in Cork

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Cork95 reviews
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2.0
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Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees.

No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.
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2.0
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Voxpro is a pretty typical call center. The atmosphere on the floor is excellent, but management can be less than competent, and god help you if you ever have to call in sick.
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4.0
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Enjoyable Workplace and encouraging staff, diversification within the workplace, gives an opportunity to expand, maybe social outings, allows agents to get a broader prospect of the roles
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2.0
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I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback.
no point in set holidays since they may get approved and the day after they are not.


Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they??

they do give you pizza vouchers! unfortunately those don't pay the bills or rent.


Growing in the company is quite impossible unless you know people.


Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary.


Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing.


Nothing to say about the training, it was useful for my daily tasks.


The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing.


Apply only if you are desperate or first work experience.
Pros
easy task
Cons
everything else
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5.0
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Men krijgt de ruimte om te groeien en maakt vaak snel promotie.

Er hangt een echte Ierse sfeer, waar iedereen betrokken is met elkaar. Vriendschappen worden dan ook snel gevormd.
Pros
Veel groeps activiteiten
Cons
roosters vaak lange tijd niet bekend.
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2.0
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Management and HR are terrible at their job. They always refuse to give your normal days off, you have to insist and insist to have a chance to have them.
You have to take screenshots of your schedule because they often messed it up.

I asked for a simple letter stating my employment status. I had to wait 4 days and the got the starting date wrong, so I have to ask for it again.

if you arrive 10 minutes late they took 1h from your salary, if you have to stay 20 minutes more to assist a customer they won't pay a dime.
Pros
easy job
Cons
management, schedule, location
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2.0
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Overall good experience mostly related to the nice environment. Regarding other aspects, such as the opportunity to grow within the company, or being recognized for your value, forget about it.
It’s a pity that a good organization might have unclear procedures and unfair solutions for its employees. That’s the main reason why people are keep on leaving but they just don’t care. They will have immediately someone else to replace you with.

No valuable benefits, it’s not a long term based job.

Good for very young people.
Pros
Easygoing environment
Cons
All the rest
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4.0
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Was my first job in Ireland, helped me to meet a lot of really nice people. Fun environment, a lot of events. Job is tough but it's good to have a great team nearby. Pay is not the greatest, but with bonuses was ok. Hours are different, had to work a lot of weekends. All in all, I think it was a good opportunity for me
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3.0
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Good pay. Long hours. Lovely people to work with. Very cliquey. Okay shift rotation. Monthly pay isn't that bad.

Pros

Pay, work mates


Cons

Long hours, no sick pay, bad absence/late structure
Pros
Subsidised lunch, good pay
Cons
Long hours, no sick pay
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1.0
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Worst place to work. Only good thing was the team. Management all on power trips. No chance of progression unless you have friends in higher places. Would not reccommend.
Pros
Team
Cons
Unrealistic working hours. Booking Holidays. No chance of progression.
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2.0
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The place is run by incompetent young and inexperienced people. The HR is a disgraced, its a nightmare to book holidays that your entitle to, then they force you to book holidays randomly because you cant overtake them for next year or pay them. The wages are ridiculous you get better pay at McDonalds. The only good thing i can say about Voxpro is the team you work with.
Pros
Team environment
Cons
Managment and wages
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1.0
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The training that has been provided by this company was very bad. We gain a litle bit of product knowledge. The trainer was constantly talking about personal life instead of product. My expectations were very high when I started working in this company and I didn't get almost anything in return. The management is overcontroling.
The atmosphere is unhealthy. People on the floor are good but management is horrendous because they insist on targets and nothing else matters. Not very people oriented company.

I wouldn't recomend it to anyone.
Pros
Cantine
Cons
No Benefits, poor training
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3.0
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Pro:

Amazing colleagues

Good selection of food

Freedom on workplace


Cons:


Low salary and bonuses

Very little possibility to grow

Messy structure

Poor benefits
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5.0
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A great company were everyone knows what has to be done and how it has to be done. It is so well organized that new people starts to feel comfortable within 2 weeks as everyone is always ready to help. The salary is fine but the training could be improved. The canteen is not the best around but i'm not sure if this depend on the chef or the management.
Pros
Company constantly try to keep you up with several activities
Cons
Training are poorly organized and the information provided is not useful for the actual job.
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1.0
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Les possibilités d’évolution sont rares car le népotisme règne. Certaines personnes dans le upper management ont des comportements sectaires.
Tout est rose en surface et on vous vend une culture d’entreprise que la plupart des managers ne respectent pas du tout. Certains sont vraiment abusifs et leur mauvais comportement est recompensé. Certaines équipes peuvent restées des mois et des mois sans managers. Les bons managers ne restent pas longtemps car le salaire ne suit pas par rapport au travail demandé.


Il y a un véritable problème de logement que ce soit sur Dublin ou Cork. Avoir un appartement privé ou même un studio c’est le parcours du combattant. C’est collocation obligée si vous vous un tant soit peu voir votre salaire.

La vie est très chère en Irlande, contrairement aux idées reçues. Les loyers en explosion, il y a une vraie spéculation au niveau de l’immobilier.


Les bonus sont souvent donnés sous forme de pizzas ou de bons.

Les journées de travail sont intenses. Les pauses sont courtes, et le lunch break de 30 min peut devenir un quart d’heure quand il y a trop de monde à la cantine.


Plus vous travaillez chez eux, plus vous perdez de l’argent. Votre dernier mois de salaire peut vous être sucré quand vous partez.C’est facile de voyager partout en Irlande en partant de Cork ou Dublin.
Pros
C’est facile de voyager partout en Irlande en partant de Cork ou Dublin
Cons
le salaire, cadence de travail, culture toxique d'exploitation
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1.0
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The high turn-over says it all. Even managers resign.
Irish laws regarding bank holidays are not respected

Bonus system is unfair.Pizzas instead of money. Some teams work with no team leaders for months. Some become leaders based on friendships alone. Some people go to specialized teams based on connections with leaders while the rest of the team have to be recruited based on tests and application first. Some leaders treat people badly, even people who do not respond directly to them.Some people have been forced to resign after being badly treated. They have reported it with no consequence. Some people are rewarded for their bad behaviour as long as they know the right persons to know.

High rate of depression, and even deaths related to work brushed under the carpet. The turn-over is high, so Voxpro always manages to keep a good image.

Company benefits are non-existent. Cork positions are in competition with Voxpro offices in 3rd-world countries: Bucharest, and Manilla. Voxpro have already shut down positions in the US.
Pros
Young people are fun to hang out with
Cons
little pay, responsibilities do not mach the salary, low benefits
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3.0
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Work is ok but repetitive. Could be great place to work but need to pay employees more. Giving out lolly pops to complete surveys insults employee's intelligence. Also employees should be paid extra for Sundays, Banks Holidays and Christmas. Atmosphere at work is mostly positive but people tend to move on after a few months
Pros
Mostly stress free and co workers very nice
Cons
No overtime or extra for working bank holidays or Christmas
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2.0
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The management are inexperienced previous agents with no training and from what I have seen company seems to favour this as experienced people are passed over anyone great at their job will leave due to poor treatment. Salary is unrealistic and very few make it past probation also their feedback goals are 90% positive which is impossible. 1 of my starting class of 15 stayed after probation everyone else was fired no understanding for personal issues which they promote. I had 6 absences due to a car accident and sick family membeber was left go.despite have a decent customer return no lateness or abscences besides the above mentioned.

The only pro is the bad treatment does mean team bonding happens fast
Pros
Team
Cons
Bad food. Bad policies
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4.0
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Great people to work with although the job is stressful sometimes, mostly during peak periods. The salary is quite good and lots of bonus if you work hard.
Pros
People on the floor.
Cons
Shifts.
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4.0
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Good enough place to work. Management bad from my experience, made things up as they went along. Canteen food is usually bad. Met lots of nice people.
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4.0
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Great atmosphere (very friendly), excellent 👍 teams ( mine for sure is), various career opportunities if you work hard. Recently added some bonuses ( health insurance, etc.). Nice facilities. Lots of activités ( parties and social events).
Shift pattern can be a challenge.
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