Voxpro
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Voxpro Employee Reviews in Cork

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Cork95 reviews
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2.0
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Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees.

No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.
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4.0
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Excellent job culture, perfect for entry level positions. What I liked the most was the human interraction and communication with such a multicultural environment. Salary could be better though.
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3.0
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It is all depends on your Team Leader. We had a great Team of people from all over Europe, but our Team Leaders was rubbish. She wasn't helpful at all. For her targets were more important than people. Had a very stressful experience because of her. Enjoyed the work, and people. They were great. Shame I had to go...
Pros
Great crowed, canteen, Christmas bonuses and Christmas Dinner
Cons
Bad managment
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1.0
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Voxpro is, basically, customer support outsourced provider. The company culture is overly intimate, and management are intent on social power. Management and staff are poorly educated, and the environment is permanently stressed.
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1.0
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Management cheating and lying. Promise you promotion if you work hard but never keep it. Cancels earned bonus and firing pregnant women. Stay away as far as you can.
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1.0
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Please be careful as they have not paid me my last paycheck and no one is getting back in touch with me. They're really unprofessional. I have worked for them for over 2 years and this is how they've treated me. By far the worst company I have worked for. Managers treat you really bad and walk all over you. No pay increase. Work ridiculous hours for very little pay. Very disorganized. Stay away.
Pros
Nothing
Cons
Low pay. Don't pay your last pay they owe you.
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2.0
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Draw you in with unrealistic ideas of advancement, bonuses, etc. Most managers haven't a clue what they are doing. Some are great but they can't carry the rest of them. The job is draining and unrewarding. Pressure put on you to do well but when you need help its hard to find. Bonuses are unattainable if you are working for certain markets. They change rosters every few weeks and go against employee feedback as much as possible until they can't resist anymore. Great place to improve your English if you are new to Ireland but other than that, make it a temporary job. Its a dressed up Abtran, simple as.
Pros
Lovely workmates
Cons
Unsociable hours, stressful job, difficult to reach targets
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4.0
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Love the environment, especially in the Airbnb department.Full of young, easygoing people. Nice place to work overall.
Salary is not the best and few benefits,but things are changing and management is improving on that.
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3.0
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Not that much to say... Easy going company where you can find your place applying for any position.
Very little benefits and short salary.

Delivering great service to clients and customers
Pros
Nice ambiance
Cons
No benefits
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5.0
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Great people, great environment and great benefits! Free doctor onsite, free health insurance, paid maternity & paternity cover, sick pay! All good in the hood!!
Pros
Health insurance, pension, free doctor onsite
Cons
Canteen food is only OK
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4.0
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Good company to work for
they need to concentrate more on benefits like bank holiday and weekend pay and provide better health and pension plans for employees
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1.0
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Very poor management, working with a system that breaks down a lot. Even logging in is a challenge. Training is laughable, which leads to regression. Poor work ethic is rewarded. Targets/bonus not reachable without cheating.
Pros
Nice colleagues
Cons
See description
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5.0
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Very inclusive and welcoming company, I learned many skills under a very open and fast growing company.

This company improved not only my customer dealing skills but how to deal with the many differentiating cultures under very extreme pressure who I may be speaking with in person or over the phone.
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5.0
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Voxpro is a good employer, the best in the industry in the area. Will give you an opportunity to develop and make a career if you are willing to put time and effort. Pay is good for what the job is. they offer perks, depending on the company you are supporting. recently introduced benefits, so it became quite competitive.
Pros
great culture and amazing colleagues, benefits (including Health insurance), onsite canteen, development oportunity
Cons
evening and weekend work
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4.0
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This place has a bad management; This place has a very good salary; this place has a very good workplace culture; this place has a lot of events; should have a better organization
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3.0
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Very low pay, you are salaried, so paid on the last working day of the month, 1,400-1,700 per month is the norm if you're ok with that...
Always time for a laugh and a joke at Voxpro, managers are really helpful but a lot of them don't really know what exactly is going on at the same time..

Give you a lot of grief if you are out sick, having to do a RTW (Return to work) meeting with your manager, (even if you are 10 minutes late) it is marked down as an absence.

Met a lot of really cool people here, an excellent place to start off or if you want to progress up the ladder.
Pros
Cheap canteen and easy to access.
Cons
Low pay and high staff turn over.
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2.0
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Be warned - voxpro only care about their clients needs. Thousands spent on interior design of the building rather than the staff. Avoid at all cost.
Pros
Ha
Cons
Salary, Management, scheduling, benefits
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4.0
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The company has a great staff, where everybody gets along with everybody. Relaxing atmosphere in that sense. However, things can get pretty hectic sometimes due to the workload. It has its busy days.
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4.0
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Typical day at work

Taking calls and queries constantly, some escalations to security and technical teams


What you learned


How to listen “through” a clients expression of need to respond in a concise and helpful way


Insurance cover on French properties


Management


Lots of young managers who are developing in their roles and dependent on their teams


Workplace culture


Dress culture allowed for lots of creativity and self expression

warm melting pot of human potential, from students in business management to jujitsu champions and writers, courteousness


Hardest part of the job


Keeping clients focused on their essential requirements so that they didn’t ask questions in one call covering the whole array of services on offer


Most enjoyable part of the job


Interacting with landlords who were placing their properties on the market for the first time – from country manors , domains and chateaux to chalets in the snow to cabins in the tropics.


Learning from these people that the new Airbnb worldwide concept was one they were willing or even happy to work with was like experiencing instances of grace.


Because in one product both the consumer and provider were interacting directly, willing to meet and share a moment in time as part of the exchange of goods for cash, a real sense of flow, direct acknowledgement of tenure and stewardship.
Pros
Friendly contact with clients
Cons
Pressure to minimise length of calls
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3.0
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You can have fun, they often arrange a lot of things that you can join if you a member of sports and social which is very nice and there are often compititions
Pros
Canteen, gym
Cons
weekend shifts
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4.0
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6 Month contract, multilanguage environment, lots of friends and managers always on your side to help when you need. Good support for international people
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