Typical day at work
Taking calls and queries constantly, some escalations to security and technical teams
What you learned
How to listen “through” a clients expression of need to respond in a concise and helpful way
Insurance cover on French properties
Lots of young managers who are developing in their roles and dependent on their teams
Dress culture allowed for lots of creativity and self expression
warm melting pot of human potential, from students in business management to jujitsu champions and writers, courteousness
Hardest part of the job
Keeping clients focused on their essential requirements so that they didn’t ask questions in one call covering the whole array of services on offer
Most enjoyable part of the job
Interacting with landlords who were placing their properties on the market for the first time – from country manors , domains and chateaux to chalets in the snow to cabins in the tropics.
Learning from these people that the new Airbnb worldwide concept was one they were willing or even happy to work with was like experiencing instances of grace.
Because in one product both the consumer and provider were interacting directly, willing to meet and share a moment in time as part of the exchange of goods for cash, a real sense of flow, direct acknowledgement of tenure and stewardship.
Friendly contact with clients
Pressure to minimise length of calls