I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback.
no point in set holidays since they may get approved and the day after they are not.
Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they??
they do give you pizza vouchers! unfortunately those don't pay the bills or rent.
Growing in the company is quite impossible unless you know people.
Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary.
Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing.
Nothing to say about the training, it was useful for my daily tasks.
The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing.
Apply only if you are desperate or first work experience.