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Voxpro
3.0 out of 5 stars.
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Voxpro Employee Reviews for Customer Service Representative

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3.0Work-life balance

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Wouldn't recommend to a friend, only work here if you're desperate

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I'll start with the positives, because they are much shorter:Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet. Now for the negatives - Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale. Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority. I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.

Pros

multicultural environment, nice people

Cons

unrealistic targets, shift work, low wages, no real career progression, fakeness and inauthenticity of mid and upper level management
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Terrible support from Managers and the shifts were unrealistic

If you call in sick expect to be put on extra shifts when you come back. You can also expect to be working through public holidays as you will more than likely not get them off, they don’t make you aware of this in the contract. Training is awful, it’s for a duration of two weeks and at the end of it you are still none the wiser about what you will actually be doing. It’s good as a stepping stone if you have no previous experience but I wouldn’t recommend staying more than a few months as it will take a toll on you.

Pros

No pros to the job

Cons

No support
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They dont follow the process

I was working there for 6 months and they make mistakes every month with salary,they force you take pto for change between departaments,they fired you without any information and not possible of appeal,if your manager want you out of the company have all the rights for fire you without explain and they dont give you any documentation,they have issues in the system and you cant access to your work and they discount you the day from your salary for something lime is not your fault

Cons

All
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Circus

The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.

Pros

People you get to work with

Cons

Low salary. Unachievable bonuses. Poor management.
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Management are a disgrace

There is a serious issue of masogyniy in voxpro and nobody does anything about it. Some of the managers take all their stress out on agents making the work life very difficult. If you talk to the people at your desk you will most likely be told to shush. You're allow 10minutes toilet time a day and if you go over they will bring it up
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Not for everyone

Good as a first job when you arrive in Ireland. No shift patterns=every day is different so you cannot plan anything in advance Stressful, Dealing with mad customers, If you have a stroke of bad luck your TL will not help you. You will get sick of this job very easily. The salary is not the worst, nice canteen

Pros

Friends

Cons

Long hours, no shift patterns, no holiday, stress all the time
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Productive

Enjoyable Workplace and encouraging staff, diversification within the workplace, gives an opportunity to expand, maybe social outings, allows agents to get a broader prospect of the roles
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not a good experience

I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback. no point in set holidays since they may get approved and the day after they are not. Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they?? they do give you pizza vouchers! unfortunately those don't pay the bills or rent. Growing in the company is quite impossible unless you know people. Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary. Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing. Nothing to say about the training, it was useful for my daily tasks. The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing. Apply only if you are desperate or first work experience.

Pros

easy task

Cons

everything else
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Nice environment but zero opportunity to grow

Overall good experience mostly related to the nice environment. Regarding other aspects, such as the opportunity to grow within the company, or being recognized for your value, forget about it. It’s a pity that a good organization might have unclear procedures and unfair solutions for its employees. That’s the main reason why people are keep on leaving but they just don’t care. They will have immediately someone else to replace you with. No valuable benefits, it’s not a long term based job. Good for very young people.

Pros

Easygoing environment

Cons

All the rest
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Great environment, really nice people

Was my first job in Ireland, helped me to meet a lot of really nice people. Fun environment, a lot of events. Job is tough but it's good to have a great team nearby. Pay is not the greatest, but with bonuses was ok. Hours are different, had to work a lot of weekends. All in all, I think it was a good opportunity for me
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Customer Service Representative positions
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Okay job.

Good pay. Long hours. Lovely people to work with. Very cliquey. Okay shift rotation. Monthly pay isn't that bad. Pros Pay, work mates Cons Long hours, no sick pay, bad absence/late structure

Pros

Subsidised lunch, good pay

Cons

Long hours, no sick pay
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Terrible place to work

The place is run by incompetent young and inexperienced people. The HR is a disgraced, its a nightmare to book holidays that your entitle to, then they force you to book holidays randomly because you cant overtake them for next year or pay them. The wages are ridiculous you get better pay at McDonalds. The only good thing i can say about Voxpro is the team you work with.

Pros

Team environment

Cons

Managment and wages
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Very bad company to work for

The training that has been provided by this company was very bad. We gain a litle bit of product knowledge. The trainer was constantly talking about personal life instead of product. My expectations were very high when I started working in this company and I didn't get almost anything in return. The management is overcontroling. The atmosphere is unhealthy. People on the floor are good but management is horrendous because they insist on targets and nothing else matters. Not very people oriented company. I wouldn't recomend it to anyone.

Pros

Cantine

Cons

No Benefits, poor training
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Stress free but not much chance to progress in short term

Work is ok but repetitive. Could be great place to work but need to pay employees more. Giving out lolly pops to complete surveys insults employee's intelligence. Also employees should be paid extra for Sundays, Banks Holidays and Christmas. Atmosphere at work is mostly positive but people tend to move on after a few months

Pros

Mostly stress free and co workers very nice

Cons

No overtime or extra for working bank holidays or Christmas
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Good entry level opportunity

Excellent job culture, perfect for entry level positions. What I liked the most was the human interraction and communication with such a multicultural environment. Salary could be better though.
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Not paid my last wage even when I gave my notice

Please be careful as they have not paid me my last paycheck and no one is getting back in touch with me. They're really unprofessional. I have worked for them for over 2 years and this is how they've treated me. By far the worst company I have worked for. Managers treat you really bad and walk all over you. No pay increase. Work ridiculous hours for very little pay. Very disorganized. Stay away.

Pros

Nothing

Cons

Low pay. Don't pay your last pay they owe you.
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Great place

I like working in Voxpro although I have been here for only 8 months, I think they try their best to help their employees in work related issues and sometimes personal issues too.
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all good

Everything was good , the environment is very peaceful and everybody helps each other
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Fun workplace

Not that much to say... Easy going company where you can find your place applying for any position. Very little benefits and short salary. Delivering great service to clients and customers

Pros

Nice ambiance

Cons

No benefits
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Poor management

Very poor management, working with a system that breaks down a lot. Even logging in is a challenge. Training is laughable, which leads to regression. Poor work ethic is rewarded. Targets/bonus not reachable without cheating.

Pros

Nice colleagues

Cons

See description
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it is nice

You can have fun, they often arrange a lot of things that you can join if you a member of sports and social which is very nice and there are often compititions

Pros

Canteen, gym

Cons

weekend shifts
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