Voxpro Employee Reviews for Customer Specialist

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2.0
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not recommended
Multilingual customer experience specialist (Current Employee) –  Cork6 June 2019
Management and HR are terrible at their job. They always refuse to give your normal days off, you have to insist and insist to have a chance to have them.
You have to take screenshots of your schedule because they often messed it up.
I asked for a simple letter stating my employment status. I had to wait 4 days and the got the starting date wrong, so I have to ask for it again.
if you arrive 10 minutes late they took 1h from your salary, if you have to stay 20 minutes more to assist a customer they won't pay a dime.
Pros
easy job
Cons
management, schedule, location
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1.0
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Stepping Stone
Customer Experience Specialist (Current Employee) –  Cork12 April 2019
Worst place to work. Only good thing was the team. Management all on power trips. No chance of progression unless you have friends in higher places. Would not reccommend.
Pros
Team
Cons
Unrealistic working hours. Booking Holidays. No chance of progression.
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4.0
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Productive and fun work place
Multilingual Customer Experience Specialist (Former Employee) –  Cork5 December 2018
Great people to work with although the job is stressful sometimes, mostly during peak periods. The salary is quite good and lots of bonus if you work hard.
Pros
People on the floor.
Cons
Shifts.
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3.0
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Good environment, quite stressful at times, low pay but a good team
Customer Experience Specialist (Former Employee) –  Cork5 March 2018
Very low pay, you are salaried, so paid on the last working day of the month, 1,400-1,700 per month is the norm if you're ok with that...
Always time for a laugh and a joke at Voxpro, managers are really helpful but a lot of them don't really know what exactly is going on at the same time..
Give you a lot of grief if you are out sick, having to do a RTW (Return to work) meeting with your manager, (even if you are 10 minutes late) it is marked down as an absence.
Met a lot of really cool people here, an excellent place to start off or if you want to progress up the ladder.
Pros
Cheap canteen and easy to access.
Cons
Low pay and high staff turn over.
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4.0
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Call centre for Airbnb contract
Customer Experience Specialist, French Market (Former Employee) –  Cork20 November 2017
Typical day at work

Taking calls and queries constantly, some escalations to security and technical teams

What you learned

How to listen “through” a clients expression of need to respond in a concise and helpful way

Insurance cover on French properties

Management

Lots of young managers who are developing in their roles and dependent on their teams

Workplace culture

Dress culture allowed for lots of creativity and self expression
warm melting pot of human potential, from students in business management to jujitsu champions and writers, courteousness

Hardest part of the job

Keeping clients focused on their essential requirements so that they didn’t ask questions in one call covering the whole array of services on offer

Most enjoyable part of the job

Interacting with landlords who were placing their properties on the market for the first time – from country manors , domains and chateaux to chalets in the snow to cabins in the tropics.

Learning from these people that the new Airbnb worldwide concept was one they were willing or even happy to work with was like experiencing instances of grace.

Because in one product both the consumer and provider were interacting directly, willing to meet and share a moment in time as part of the exchange of goods for cash, a real sense of flow, direct acknowledgement of tenure and stewardship.
Pros
Friendly contact with clients
Cons
Pressure to minimise length of calls
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4.0
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fun enviroment
Multilingual Customer Experience Specialist (Former Employee) –  Cork5 June 2017
My duty was provide customer service on calls and emails

I learnt to work as a part of a team and I developed skills and as conflict resolutions due to how to face with urgent situations.

The hardest part was the organization, the schedule was never updated on time. And we did not have medical insurance.

The most enjoyable part of this job was the multicultural enviroment.
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1.0
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Another abtran
Customer experience specialist (Former Employee) –  Cork8 March 2017
Team leads are useless, quality pick at your work when you're doing your best, probation isn't passed for 99% of staff, overworked, underpaid & undervalued. It's your co-workers that will keep you here. They talk so much about progression and internal advancement but it's not true at all.
Pros
Coffee, parking, gym, competitions
Cons
Unappreciated staff, long hours
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3.0
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.
CUSTOMER EXPERIENCE SPECIALIST (Current Employee) –  Cork24 November 2015
Great and productive environment aimed to provide the best customer experience.
In a typical daily routine I provide first quality chat customer experience, working in a fast paced environment.
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3.1
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