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Voxpro Employee Reviews for Technical Support Specialist

Job Title
Technical Support Specialist8 reviews
Location
Ireland8 reviews
Found 8 reviews matching the search
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4.0
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This place is not for the long stay if you don't progress. Get the experience and run. This will mess up with your sleep schedule and worst of all, with your social life. People forget how valuable the time after work spent with your significant others is and you get none with the late shifts.Basically when you're scheduled to work that is all there is - work. Just work 4/7 days/week.
Pros
Chilled atmosphere
Cons
Work times on most contracts is horrible
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3.0
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Those that work in shared services have the hardest job by having to deal with over 300 different services but get the bare minimum wage and told it will never increase even if you prove you're a top performer.
Night shift guys on 12 hour shift get basic hourly rate also.

Slave labour.
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5.0
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A great company were everyone knows what has to be done and how it has to be done. It is so well organized that new people starts to feel comfortable within 2 weeks as everyone is always ready to help. The salary is fine but the training could be improved. The canteen is not the best around but i'm not sure if this depend on the chef or the management.
Pros
Company constantly try to keep you up with several activities
Cons
Training are poorly organized and the information provided is not useful for the actual job.
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1.0
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Voxpro is, basically, customer support outsourced provider. The company culture is overly intimate, and management are intent on social power. Management and staff are poorly educated, and the environment is permanently stressed.
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2.0
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Basically another number on the salary sheet, do not take on board ideas, ask for solutions and never apply them, when issues are raised takes to long to be addressed and some are never addressed, just pushed aside.
Pros
Some health benefits, good managers
Cons
No flexibility from their side, no communication, work-life balance poor
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3.0
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Fun workplace, but
1) unrealistic expectations: expected calls to be taken more than incoming calls, and more than which could be handled

2) poor people management: they are not well-prepared and with hidden arrogance

and

3) the HR's and accountancy's knowledge is mediocre, e.g. they are unable to handle a Bike2Work scheme
Pros
Fun workplace
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3.0
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Working with large international clients, I've developed a wide range of technical, and interpersonal skills whilst at VoxPro.
Pros
Good morale at work
Cons
Lack of benefits for full time employees (ie: pension, health insurance, sick pay)
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3.0
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Relaxed workplace but unrewarding salary. People is good on the floor in terms of agents and the environment is very relaxed.
Pros
Snacks
Cons
Long hours, non rewarding
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