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Voxpro
3.0 out of 5 stars.
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Productive and fun place

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Nice workplace and great managers. A good place for non natives to start their adventour in Ireland. From the begining they make you feel part of the team and is always somebody to give you support with all what you need to do your diary job.
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Disappointment and Frustration

Unfortunately this is a company that tries to live on a image that is not aligned with the reality at all. They are only worried in "looking cool" on social media but seems to forget how important it is to live up to this image that they try to sell. Very poor management, internal communication is also very poor or even non existent, unhealthy competitive environment, empty promises, career development is zero (on contrary of what they are "pride" to say), unfairly treatment for people on same positions,which causes frustration etc, etc, etc. There is no a real structure. There are many good people working there, people who join full of hope to be in a great company and develop their career, but the reality is very different, unfortunately. I tried to stay there as long as I could, but at some point I had zero motivation to get up in the morning and go to work, it started even to affect my mental health. I want to believe that Voxpro is a company with potential to be good in the future, but they would need to start making drastic changes right now.

Pros

nice canteen

Cons

Poor Management - empty promises - no room for growth - very disorganized company
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Wonderfull people to work with, but sad management

It is all depends on your Team Leader. We had a great Team of people from all over Europe, but our Team Leaders was rubbish. She wasn't helpful at all. For her targets were more important than people. Had a very stressful experience because of her. Enjoyed the work, and people. They were great. Shame I had to go...

Pros

Great crowed, canteen, Christmas bonuses and Christmas Dinner

Cons

Bad managment
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Gezellige collega's en mismanagement

Met de collega's onderling is het erg gezellig, de expat cultuur zorgt ervoor dat je snel wordt geaccepteerd. Het manegement laat helaas te wensen over en is alleen gefocussed op cijfertjes in plaats van op mensen.

Pros

Gratis ontbijt en fruit

Cons

Management en salaris ligt vrij laag voor Nederlanders
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Poor culture

Voxpro is, basically, customer support outsourced provider. The company culture is overly intimate, and management are intent on social power. Management and staff are poorly educated, and the environment is permanently stressed.
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Forte culture du bien ĂŞtre au travail

Forte culture du bien ĂŞtre au travail. Forte culture de l'esprit d'Ă©quipe
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Fun workplace

Love the environment, especially in the Airbnb department.Full of young, easygoing people. Nice place to work overall. Salary is not the best and few benefits,but things are changing and management is improving on that.
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Fun workplace

Not that much to say... Easy going company where you can find your place applying for any position. Very little benefits and short salary. Delivering great service to clients and customers

Pros

Nice ambiance

Cons

No benefits
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Multicultural, learning environment

Very inclusive and welcoming company, I learned many skills under a very open and fast growing company. This company improved not only my customer dealing skills but how to deal with the many differentiating cultures under very extreme pressure who I may be speaking with in person or over the phone.
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Good Employer

Voxpro is a good employer, the best in the industry in the area. Will give you an opportunity to develop and make a career if you are willing to put time and effort. Pay is good for what the job is. they offer perks, depending on the company you are supporting. recently introduced benefits, so it became quite competitive.

Pros

great culture and amazing colleagues, benefits (including Health insurance), onsite canteen, development oportunity

Cons

evening and weekend work
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Schlechte Erfahrung

Leider entspricht das Außenbild von Voxpro n icht dem was man als Mitarbeiter tatsächlich erlebt.

Cons

Keine Krankenversicherung, schlechte Dienstplanung, keine bezahlten Krankheitstage ...
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productive and fun place

This place has a bad management; This place has a very good salary; this place has a very good workplace culture; this place has a lot of events; should have a better organization
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Call centre for Airbnb contract

Typical day at work Taking calls and queries constantly, some escalations to security and technical teams What you learned How to listen “through” a clients expression of need to respond in a concise and helpful way Insurance cover on French properties Management Lots of young managers who are developing in their roles and dependent on their teams Workplace culture Dress culture allowed for lots of creativity and self expression warm melting pot of human potential, from students in business management to jujitsu champions and writers, courteousness Hardest part of the job Keeping clients focused on their essential requirements so that they didn’t ask questions in one call covering the whole array of services on offer Most enjoyable part of the job Interacting with landlords who were placing their properties on the market for the first time – from country manors , domains and chateaux to chalets in the snow to cabins in the tropics. Learning from these people that the new Airbnb worldwide concept was one they were willing or even happy to work with was like experiencing instances of grace. Because in one product both the consumer and provider were interacting directly, willing to meet and share a moment in time as part of the exchange of goods for cash, a real sense of flow, direct acknowledgement of tenure and stewardship.

Pros

Friendly contact with clients

Cons

Pressure to minimise length of calls
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Good place to Work

6 Month contract, multilanguage environment, lots of friends and managers always on your side to help when you need. Good support for international people
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Good place to work

Everyday in Voxpro is a different day. The people I work with really make the day and the work is very enjoyable. I would recommend this place to anybody who would like to work in a place like this, There is very good opportunities
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Weak management and work-life balance

This is a diverse cultural workplace culture but the way it is managed, firstly by team leads (who are NOT team leads and probably dont even have previous experience, so how would you expect them to manage well a team and provide great support and assistance?) but also by people above them. Benefits are almost close to 0.

Pros

multicultural colleagues and environement

Cons

long hours, early or late shift on week ends (start 7am or end 8pm on w-e), very weak management, if you dont know anybody among the team leads you wont evolve and you will stay an associate.
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De belles promesses

Du blabla, ça reste un call center ... où les managers sont ceux qui ont sympathisé avec les bonnes personnes et qui n'ont pas forcément les compétences ni le savoir-être.
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VoxPro uses you and spits you out

Low salary, very difficult housing situation in Cork, hire and fire culture where people aren't humans but ever exchangeable agents, just for people who really need a job. There is no real future for you on this salary in Cork.

Pros

You have a job

Cons

Low pay + hire and fire culture
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Great atmosphere and dynamic place to work

Really enjoyed working in this dynamic and fast paced environment, growth was evident and good sense of a friendly environment and supporting different nationalities and cultures.

Pros

Gym on site and friendly environment to work in, supporting different cultures and lanaguages

Cons

long hours
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Evolution de carrière

Le travail a Voxpro pour Google m'a permis d'évoluer trés rapidement au sein de l'équipe où je me trouvais.
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Good company to work for

Trained new and existing staff in the role of Customer Support for clientsSelf satisfaction when agents excelled themselves from your transfer of learningManagement are very approachable, fair and co-operativeAll co-workers were great team players and good to work withExceeding the language barrier of some agents whilst training language agents with little englishAppreciation for a job well done by management and clients

Pros

good work hous and friendly co workers

Cons

pay was not satisfactory
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