Voxpro Management reviews
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Good points - Inclusive employer not too hung up on previous experience, age, etc. Also a lack of severe micro management/oversight ( at least in my area of operations).Also - overall good management of work from home situation.Not so good - Awash with happy clappy pseudo American language. Everything is great/awesome even when it is very mundane/ordinary. Hyperbole is fine but gets wearing over time. Also a complete inability to manage holiday allocation - a pretty fundamental requirement in an employer. regular commitments given to get it sorted but it remains a mess.
I'll start with the positives, because they are much shorter:Voxpro is a company full of people from many different countries and backgrounds, which makes for an interesting work environment. You will hear many different languages around you every day, and if you're a recent arrival to Ireland it is not a bad place to start and get your feet wet. Now for the negatives - Like any large company, your experience depends heavily on your management team, which in my experience and in the experience of many friends and acquaintances who worked there, leaves a lot to be desired. Rather than hire qualified people, Voxpro takes those who have been with the company for years and stuffs them into manager roles. Most of them are NOT manager material, and this leads to frustration and a real lack of morale. Voxpro could also care less about your work life balance. Shifts constantly change every week, at least within Airbnb, and targets that are completely unrealistic. Honestly it seems like more work to have people working different shifts every week. Why don't they just give everyone the same shift? Would make more sense to have people start on the night shift and then slowly have more preferences based on seniority. I've seen a lot of smart people work here and become disillusioned really quickly. It's not hard to become bitter when you make minimum wage working for a work a company that rewards brown nosers and squashes independent thought.
multicultural environment, nice people
unrealistic targets, shift work, low wages, no real career progression, fakeness and inauthenticity of mid and upper level management
Voxpro is a chaotic work enviroment with no reliable management structure who demands much and offers little to its employees. No true progression as cliques are rampant. Management views workers as disposable due to nature of call center work.
never felt more like a number, management acts like they are your friend but if them numbers don't improve they will be on you, great benefits like GP and health care but not worth the stress, and my mental health suffered due to this pressure. I know all jobs are hard but this was a very thrown in in the deep end and sink or swim mentality. days can be very busy and some cases can drag on but gotta get them numbers up man
They promised too much that they never gave to u (like job opportunities, developing in job etc) *It's very good for a new start but only for this..... *Most of the managers don't know the structure and they don't want to help the agents *Support for agents is poor IF they reply you *Agents should do the job that it's outside for the work (like ask for everything, even if the time off! OF COURSE it's very difficult to get it plus a manager asked me WHY I want time off!!!) *No developing in the job *Usually most of them refused to do their job (managers, support even if the agents) *You belong (ha! ha! ha!).... this is actually a big joke....!!!! You never belong if you don't have "friends" you cannot move/develop!!!! *Benefits? NONE! *Bonus? You cannot meet the targets that they ask because usually someone or something disturbing your job. Managers usually push you to reach the highest target for their bonus... *No sick day pay *useless HR and no I was not fired!!!!!
The only good thing here is that you get to work with people from all around the world. Other than that can't even think of anything positive. The management only cares about the stats, rather than helping the customers or addressing your needs. HR covers management's back no matter what. As a result a huge staff turnover.
People you get to work with
Low salary. Unachievable bonuses. Poor management.
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I have been working as a call center agent for few months at voxpro Airbnb. I did not last long, there is quite a pressure from the management because they are expecting a lot from you quality service. But pressuring someone is not the most efficient thing to do to make one’s improve so i left quickly. There is 3 weeks of theory training which I think are not really useful as soon as you’re giving your fist call.
First days in Voxpro you feel like it's an amazing job and super fun... Well that's probably just the training, as trainers are very nice. Then you go up to floor, with little to none support plus almost no experience and it's chaos. People don't care about customers, they usually disconnect the headsets so the customer can't hear anything and ends up hanging up. There's a high school vibe in where everyone critiques everyone for what they wear or how they talk. Managers are useless, (don't bother applying as it will only be given to people who are friends with other managers and so), they always try to avoid work, so if you ask them for help they send you to or another department or to experts. Experts, we call them Angels, and they just tell you a general response and that's it. HR, they pretend they help you and that they support you but when you truly need them, or you've been sick, you're fu**ed as they care more of the money than your health. Overall, I don't recommend whatsoever joining Voxpro as you'll be stressed for not getting the stats and they will give out to you threatening to fire you, but then to their colleagues they are very nice or to other CX's that they like, they don't pay attention to them.
I work in the Bilingual Customer Service dpt, there are few things that I really have to say, management is not really organized, no reliable points of contact, no feedback. no point in set holidays since they may get approved and the day after they are not. Bonus are achievable, but for some excuse you don't get them... sometimes is technical... sometimes they don't know... they will get back to you... do they?? they do give you pizza vouchers! unfortunately those don't pay the bills or rent. Growing in the company is quite impossible unless you know people. Salary is quite low, plus when they have issue with the system and you can not login, you must take a photos to prove that you were at your desk, but still they take an hour out of salary. Location is nice, but the public transport are a waste of time, you often end up taking a taxi during public holiday so basically you will work half day for nothing. Nothing to say about the training, it was useful for my daily tasks. The most embarrassing thing for a company like this? you must bring you own keyboard, the one they give are so old that keys get stuck while you are typing. Apply only if you are desperate or first work experience.